Economy Energy for free maths homework!

GarnerN

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I used Economy Energy as my gas and electric supplier for 12 months finishing in April this year. It all went fine when they were guessing my usage and collecting direct debits, but on leaving, I got an enormous electricity bill (£500+ for the last 20 days of supply) and £50 gas rebate (which included a sting in the tail).
On investigation I discovered accounting and arithmetic mistakes in every bill for the past 12 months. I can only guess that all the bills are hand crafted with the use of considerable imagination, because I cannot otherwise explain how, for example, the day/night electric opening readings can get switched, but the closing ones are in the correct place!
It took 2 months for 'final bills' to be created, and a further 2 months to then get the fiction and fantasy replaced with accurate and mathematically correct data. In the mean time, I dealt with text messages, calls and letters from the debt collection team and discovered that the customer services and complaints teams are working weeks behind. In addition the debt collection team seem to work from records which are out of date and not updated, so even after making calls and identifying the errors, more demands and messages continued to arrive. Ib the end, I finally got a manger to look at the account and all the bills had to be cancelled and a new one was created... so just one bill for the entire year!
The gas rebate seemed excellent, especially after the hard winter, until I got a bill from my new supplier... Economy Energy had not used the closing reading... or even the one from the previous bill. They had sent through a much lower reading to my new supplier, effectively meaning I paid the new higher prices for a significant portion of my fixed price period.... but of course this only transpired after I got the final bill and days before the new suppliers bill, so too late to sort out!