Vodafone screwing around with my credit report entry!!

seatbeltnoob

Have not been a customer with vodafone for a single month. Ordered telephone, subsequently cancelled before it was connected within the 14 day cooling off period (existing ISP/phone provider price matched VF promotional offer, so cancelled the switch to save the hassle).


Vodafone have now made entries to my credit report for the last 7 months now, still open and they'll probably keep on making credit report entries.


I am regularly invoiced £0.00 invoice each month. I have contacted them twice and both times they told me they'll sort it and it still has not been sorted.


I am posted here hoping their social media account bots will pick this up and get me an email contact with someone who can help. I cannot be bothered to get on the phone with them any more. Their call centre workers cannot even grasp the concept of me not being a customer of theirs. Let alone fix this.


Is there an oftel complaint thing I can do?

seatbeltnoob

The entries aren't anything bad, it's marked as paid. But it's a nuisance as it can affect my success with a mobile phone or landline contract if I choose to get one. Heaven knows what happens if I want to get a vodafone contract.

[Deleted User]

No you need to wait for Vodafone to respond, then raise an official complaint, and if not resolved request a deadlock letter then you can look to contact the Ombudsman

heartbreak_star

I'd just leave it if it's for £0.00, it's not hurting anybody. If it's marked as paid it might even help your credit file...

As a previous call centre worker, as you're not a customer they probably can't find you on the system as you're not a customer, thusly they can't do data protection, thusly their hands are tied and they can't help as they want to keep their jobs...

HTH,

HBS x

AnotherJoe

Give it long enough an OP will probably start getting hassled for not paying the £0.00



Try one last time, posting on their twitter account

heartbreak_star

AnotherJoe wrote: »

Give it long enough an OP will probably start getting hassled for not paying the £0.00



Try one last time, posting on their twitter account

Ha, true dat. *facepalm*

HBS x

seatbeltnoob

Shorty after posting the rant above. I found their complaint form and sent it over. The directors office has responded and said they have asked a specialist team to respond/deal with within 48 hours.

seatbeltnoob

just saw another thread on this, and it seems to be a common problem. I wonder if this is a concerted effort to pad out their customer count? To make themselves look better in the eyes of shareholders. Without the credit report entries, you really wouldn't have had a clue that you still have an account with them.