Vanquis Chrome Credit card and APP - Warning!

northwalesd

There are four buttons in the app, Minimum Payment, Fixed Amount, Full Balance and Fixed Percentage. If you choose Fixed percentage you cannot make that higher than 99%. If you want to pay the full balance then you, fairly obviously, use the Full Balance button.

Definitely user error.

northwalesd

!!! wrote: »

Are you serious?

Unfortunately OS loves to run in, fan the flames and then scarper.

OceanSound

Zoea wrote: »

.....
The correct option would be to pay a percentage of the balance, then select 100% each unit. Well no, this is not possible, it causes an error! I am left with paying 99% a month as a percentage.

northwalesd wrote: »

There are four buttons in the app, Minimum Payment, Fixed Amount, Full Balance and Fixed Percentage. If you choose Fixed percentage you cannot make that higher than 99%. If you want to pay the full balance then you, fairly obviously, use the Full Balance button.

Definitely user error.

If going over 99% causes as error, that error message should be descriptive enough to tell the user where to go (in this case 'pay full balance' button).
Or the system should be resilient enough to ask/tell the user '100% is not a valid option, do you want to pay the full balance', which, if you you think about it, is the same. So, why not allow 100% in the first place. :doh:

[Deleted User]

OceanSound wrote: »

If going over 99% causes as error, that error message should be descriptive enough to tell the user where to go (in this case 'pay full balance' button).
Or the system should be resilient enough to ask/tell the user '100% is not a valid option, do you want to pay the full balance', which, if you you think about it, is the same. So, why not allow 100% in the first place. :doh:

Or, you know, maybe, logic would kick in?

badmemory

Of course we do have a basic problem here. Who in this seriously mathematically challenged world we seem to live in would actually realise that pay in full does actually equal 100%! Perhaps we should be challenging what an exam board considers enough for a GCSE (or whatever it is called now!) pass.

northwalesd

OceanSound wrote: »

If going over 99% causes as error, that error message should be descriptive enough to tell the user where to go (in this case 'pay full balance' button).
Or the system should be resilient enough to ask/tell the user '100% is not a valid option, do you want to pay the full balance', which, if you you think about it, is the same. So, why not allow 100% in the first place. :doh:

It doesn't give any error message, it just stops at 99%! At that point any person with an ounce of common sense would use the Full Balance button. Well, anyone with an ounce of common sense would use that in the first place instead of trying to set a fixed percentage of 100%

Another case of a user blaming anyone but themselves.