HSBC merge accounts

jacoblowe

Good evening,

I already have a credit card with HSBC, and recently applied for a advance current account (£200 deal :j )

The account is open, I have the card/pin etc. However unable to use online banking, apparently when opening my account they have assigned a new CIN (customer identification number) and they need to merge it with the one assigned to the credit card before I can see my current account on the online serives

I’ve waited a while for this to happen, customer services appear to lack knowledge with this... does anyone know how long the process takes ? It’s annoying not able to manage the account via online banking (account was open nearly 3 weeks ago)

Thank you

xylophone

http://www.complaintsnumbers.co.uk/numbers/hsbc

jonesMUFCforever

I have had the same problem with a Lloyds account - I have given up.