Cannot Login to Fidelity - Anyone else affected?

jabbahut40

Is the fidelity.co.uk website down? Tried to login this morning, keep getting the spinning circle and then got the message"Sorry, we are experiencing technical issues. Please try again shortly, or to access your account now, call us on 0333 300 3350". Anyone else got the same? Thanks

Novice_investor101

Just tried mine & I'm getting the spinny circle too, stuck at "checking you login details".

Alexland

Just tried logging into Fidelity PlanViewer for my workplace pension and it's fine so I guess it is just affecting personal investor accounts? They often do planned works on weekends.

jabbahut40

Alexland wrote: »

Just tried logging into Fidelity PlanViewer for my workplace pension and it's fine so I guess it is just affecting personal investor accounts? They often do planned works on weekends.

Thanks for checking and think you are right re maintenance.Just tried to login again now and its working again. Shame they don't put up a message to advise customers that the site is down.

jabbahut40

Novice_investor101 wrote: »

Just tried mine & I'm getting the spinny circle too, stuck at "checking you login details".

Thanks NI for checking. Just tried again and its working now.

Alexland

jabbahut40 wrote: »

Thanks for checking and think you are right re maintenance.Just tried to login again now and its working again. Shame they don't put up a message to advise customers that the site is down.

Fidelity are usually quite good at putting a message up in advance on PlanViewer but sometimes IT systems need emergency unanticipated maintenance or suffer unscheduled incidents.

Alex