Friend's Daughter has spent £450 on Roblox without her knowledge
karljt2013
Forumite 88 Posts
My friend went to the shop tonight for supplies and was shocked to see her card declined. She immediately went home to check her bank history and found exactly fifty eight transactions of £7.69 for in game currency over three days.
We have been checking the time stamps and 27 purchases were made in a one hour period on the 11th October . She knew nothing of these transactions. She had bought in game currency once in July for her kid's excellent work at school but she didn't know other things could be purchased without the three digit code on the card.
Her rent is due in 4 days and all her money has gone on roblox currency. The reference on the ststement (58 of them) is all microsoft because Roblox was downloaded from Windows 10 store.
Do we have any way of getting this money back? Who do we contact? Halifax, Microsoft, Roblox or all three?
Do Halifax not share any responsibility for allowing 27 x £7.69 purchases within the space of one hour? We are despearte for answers . I don't even know which forum to post this in.
We have been checking the time stamps and 27 purchases were made in a one hour period on the 11th October . She knew nothing of these transactions. She had bought in game currency once in July for her kid's excellent work at school but she didn't know other things could be purchased without the three digit code on the card.
Her rent is due in 4 days and all her money has gone on roblox currency. The reference on the ststement (58 of them) is all microsoft because Roblox was downloaded from Windows 10 store.
Do we have any way of getting this money back? Who do we contact? Halifax, Microsoft, Roblox or all three?
Do Halifax not share any responsibility for allowing 27 x £7.69 purchases within the space of one hour? We are despearte for answers . I don't even know which forum to post this in.
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Contact them and see what they say, then take it from there:
https://en.help.roblox.com/hc/en-us/articles/203312650-Unauthorized-Charges-or-Stolen-Credit-Card
The bank did nothing wrong, if you want to spend 27 lots of anything then have at it, its your money and its not for them to police you.
But if you want responsibility, id look at the parent monitoring what the kid is doing and kid knowing not to go into a game store and repeatedly buy items too. More than just the bank.
Im pretty certain the kid knew what he/she was doing haha
I would suggest buying 800 robux 60 times in 3 days would suggest she didn't know what she was doing.
As it's Microsoft I'm sure you should be able to set various security measures in place eg a child account or a password, PIN etc to prevent it any purchases to be made without the password being entered.
https://forums.moneysavingexpert.com/showthread.php?t=5909054
Well that's open for debate isn't it, I personally believe the child knew what they were doing but that's not the issue at hand.
Tell the parent/friend there's no harm in speaking to Roblox to see if the money can be refunded. Don't see how Halifax are at fault as the parent had used the card before, same as it isn't Microsoft's fault.