PE 10mins overstay on 30mins max stay!!!

Grey_Critic

According to my calculations the overstay is Ten Minutes and Twenty Five Seconds.



With reference to Toby if I was in their shows I would have refused to answer your tlephone request. Put it in writing sent recorded delivery, might even enclose a SAE. A note explaining the reason for your asking might elicit more sympathy. Again if I was in the managers position then I would be more inclined to assist with uch an approach.

nigelbb

Jake_Jake wrote: »

Arrival: 09:56:42
Departure: 10:37:07
Time in car park: 40 mins / overstay 10mins

Your maths is slightly over optimistic. From passing in front of the ANPR camera on entry & again on exit was 40 minutes 25 seconds. However I still contend that no contravention occurred as the CoP mandates a minimum of 10 minutes & that the car was not parked for 40 minutes 25 seconds.

Fruitcake

Remember that the BPA CoP allows for two grace periods of ten minutes each, one at the beginning and one at the end, and ANPR records time on site, not time parked.

nigelbb

Fruitcake wrote: »

Remember that the BPA CoP allows for two grace periods of ten minutes each, one at the beginning and one at the end, and ANPR records time on site, not time parked.

There is no mandated grace period at beginning of parking contained in the BPA CoP but there must be a "reasonable grace period" so drivers can decide to leave because they don't agree with the T&Cs. There is a 10 minute mandated grace period at the end of the parking event but this is not in addition to a grace period at the beginning.

ANPR records time on site & does not record the time from acceptance of the parking contract to departure.

13 Grace periods
13.1 If a driver is parking without your permission, or at locations where parking is not normally permitted they must have the chance to read the terms and conditions before they enter into the ‘parking contract’ with you. If, having had that opportunity, they decide not to park but choose to leave the car park, you must provide them with a reasonable grace period to leave, as they will not be bound by your parking contract.
13.2 If the parking location is one where parking is normally permitted, you must allow the driver a reasonable grace period in addition to the parking event before enforcement action is taken. In such instances the grace period must be a minimum of 10 minutes.
13.2.a Vehicles are not permitted to park under the grace period in spaces designated to specific users for example Blue Badge holders. At all times vehicles must have appropriate and valid permit e.g Blue Badge on display for enforcement officer to inspect.
13.3 You must tell us the specific grace period at a site if our compliance team or our agents ask what it is.
13.4 You should allow the driver a reasonable period to leave the private car park after the parking contract has ended, before you take enforcement action. If the location is one where parking is normally permitted, the Grace Period at the end of the parking period should be a minimum of 10 minutes.

Jake_Jake

Coupon-mad wrote: »

Good, and luckily for you there are POPLA template points in the NEWBIES thread third post, to put together. Show us.

If this were me though, I would fill in the simple form on ParkingEye's Privacy page right now, this week (no delaying) and require their Data Protection Officer to provide all the raw images taken by the exit camera that include your car/VRN in shot, because there was a delay caused by a delivery lorry and you need to see all the images that you understand are captured about once a second.

Tell them this is a SAR (subject access request) and to email the images that contain your car/VRN at the exit, and these must be uncropped and not re-touched or altered except to only redact any other vehicle's VRN or faces/similar identifying images of passing individuals.

Don't write the above as another appeal, it;s exactly what I said, a SAR, a request for all photo data.

SAR appeal submitted as advised.

Popla code deadline very soon... :mad:

What should i do? Go ahead with appeal or waiting for an answer from PE???

KeithP

Do not miss your PoPLA appeal deadline while waiting for a SAR response.

Umkomaas

Your first priority is to get your POPLA appeal in by its deadline date. If the SAR is late arriving, that should not delay your POPLA appeal, although you can leave it until near the deadline, provided you don't miss it. You get around 32 days (not the 28 days shown on the POPLA website) to submit.

Coupon-mad

Yep, POPLA codes will work for 32 days, so no getting twitchy on day 28.

Jake_Jake

Grey_Critic wrote: »

With reference to Toby if I was in their shows I would have refused to answer your tlephone request. Put it in writing sent recorded delivery, might even enclose a SAE. A note explaining the reason for your asking might elicit more sympathy. Again if I was in the managers position then I would be more inclined to assist with uch an approach.

The letter is on its way.

Jake_Jake

beamerguy wrote: »

Parking Eye of late has been ignoring grace periods and
it's their "not accurate" ANPR every time

YES, you do have a grace period and that must include
being unable to exit the car park

Have a word with Toby and find out their delivery times
then appeal to PE and highlight the grace period and
the obstruction.

If PE fail to observe the grace period then you must
complain to the BPA for investigation


A big thank you to Mr Beamer Guy for a spot on advice :T . Parking Eye deicide to cancel PCN as a gesture of goodwill :rotfl:

Huge thanks to everyone... :beer:



:xmastree::xmassign: