Amazhame!

chili_pea

Yes I completely agree that Amazon have their rights to demand a Police report.
I'm not disputing that. I'm getting frustrated because the Police stations do not exist with a front desk anymore. I cannot walk into a station and ask anybody because they are all manned by a yellow phone outside.
I have spoken to 101 numerous times now and all they can do is reply to Amazon once Amazon email the Police directly with my CRN.
Amazon will NOT help me and email the Police they repeat the same line "we are not able to assist you further until ypou send us a report"

Les79

Well, the only other option is to take Amazon to court. Not sure where they are based though so you may not be able to UK consumer rights.

Oh and you also have the possibility of speaking to your Bank/credit card company. I believe that credit card companies are jointly liable in certain circumstances and this may qualify. Not too sure on banks etc (debit cards).

Aside from that, can't help you much more I'm afraid. You've just got to comply and/or force the issue a bit.

dj1471

Amazon are messing you about.

You shouldn't be making a police report because you're not the victim - the TV belongs to Amazon until they've delivered it according to your instructions, which didn't happen. Amazon need to send you a replacement TV or refund your money, it's up to them to pursue the loss with DPD and/or the police. Especially since you have evidence that the courier left it in an insecure location.

If you're happy never buying from Amazon again just contact your card issuer for a chargeback or (if a credit card) Section 75 claim.

AndyMc.....

dj1471 wrote: »

Amazon are messing you about.

You shouldn't be making a police report because you're not the victim - the TV belongs to Amazon until they've delivered it according to your instructions, which didn't happen. Amazon need to send you a replacement TV or refund your money, it's up to them to pursue the loss with DPD and/or the police. Especially since you have evidence that the courier left it in an insecure location.

If you're happy never buying from Amazon again just contact your card issuer for a chargeback or (if a credit card) Section 75 claim.

Anyone can make the report and on the face of it he has because he has a crime number.

dj1471

AndyMc..... wrote: »

Anyone can make the report and on the face of it he has because he has a crime number.

I didn't say he couldn't, I said it's not his responsibility to do so.

AndyMc.....

chili_pea wrote: »

Yes I completely agree that Amazon have their rights to demand a Police report.
I'm not disputing that. I'm getting frustrated because the Police stations do not exist with a front desk anymore. I cannot walk into a station and ask anybody because they are all manned by a yellow phone outside.
I have spoken to 101 numerous times now and all they can do is reply to Amazon once Amazon email the Police directly with my CRN.
Amazon will NOT help me and email the Police they repeat the same line "we are not able to assist you further until ypou send us a report"

What county do you live in?

Les79

dj1471 wrote: »

I didn't say he couldn't, I said it's not his responsibility to do so.

Well, if they haven't paid by CC then it is his responsibility....

(Either that or brush up on foreign consumer right laws)

AndyMc.....

dj1471 wrote: »

I didn't say he couldn't, I said it's not his responsibility to do so.

A mute point since it's already been done.

chili_pea

In Wiltshire County and FYI my greenhouse is adjacent to the garages of my neighbours. So approx 600 yards from my back door.

I paid by debit card

AndyMc.....

chili_pea wrote: »

In Wiltshire County and FYI my greenhouse is adjacent to the garages of my neighbours. So approx 600 yards from my back door.

I paid by debit card

In that case there are six that are open office hours.

https://www.wiltshire.police.uk/article/684/Visit