Virgin Arghhhh grrrrrr

Red_Panda_2

I am really feeling the need to vent, what a useless company to deal with.

I want a MAC for my broadband as the service is terrible, we are connecting at less that half a meg and have been for the past few weeks. Used to get fab speeds of 6-7 meg, but those days are long gone.

Also after having a fault a couple of weeks ago and not actually being able report it due to their tech support having an 090 number and we have premium calls barred. The helpful reply from the customer service department being tuff!

Have been trying to call them, first was holding for half hour and then cut off. tried again and cut off yet again but after 47 mins, now I cant get through at all as apparently they are having unexpected high call volumes and I may like to call back later and bleeeeeeppppp the phone goes dead grrrrrr :mad: I want to hunt down Richard Branson and slap him
The wait was as bad when I tried to contact them a few weeks ago, so I really dont think they can say unexpected high call volumes, it always seems to be this way.

Arghhhhhh I just want to leave it cant be that hard can it?!?!?!?

Feel a bit better now, but not as good as if I had a MAC!

C_Ronaldo

If you want to switch from a cable provider to an ADSL provider you dont need a MAC code, you tried emailing one of the bosses at VM, not sure about an email address mind

A_Nice_Englishman

C_Ronaldo wrote: »

If you want to switch from a cable provider to an ADSL provider you dont need a MAC code, you tried emailing one of the bosses at VM, not sure about an email address mind

Judging by the following I'd say the OP had ADSL from Virgin, if he means connection speeds and not download speeds

Red_Panda wrote: »

... we are connecting at less that half a meg and have been for the past few weeks. Used to get fab speeds of 6-7 meg, but those days are long gone.

Red_Panda_2

Hi, thanks for the replies, yes we have an ADSL connection from before the days of Virgin Media, when they were just Virgin and to call them was a relativly stress free experience!!!

Red_Panda_2

Oh and I would love to email or write to someone (other than bog standard customer services) does anyone know a good address / email address.

A_Nice_Englishman

I don't know any good addresses I'm afraid, and I know this isn't what you you were asking, but it sounds like Virgin might be applying traffic management to your connection.
http://www.virgin.net/allyours/faqs/traffic_faqs.html

Red_Panda_2

Woohoooo I have a MAC, it only took another 50 mins on hold, a transfer to another department and then another 20 mins in a que, but I got there in the end!

We are not restircted due to downloading, we dont really down load - have a friend on super cable sppends who does it for us!!!

A_Nice_Englishman

Bear in mind that if it's your phone line at fault you will have the same problem whichever ISP you use until it's fixed. You need to find an ISP with a good reputation for sorting these things out with BT.

http://www.ispreview.co.uk/ or http://www.thinkbroadband.com/ might be good places to ask.

gravitytolls

So glad I read this, having gotten my MAC code from AOL, in only ten minutes; I was going to switch to Virgin. Now I'mnot.

Maybe it's a case of 'better teh devil ....', as yesterday, a similar tale of Tiscali woe, turned me away from them.

Red_Panda_2

Luckily I work for a telecoms company who also supply business broadband, so I am going with them. Which also means if I have problems I can check synq faults and fix them myself and if necessary report faults directly to BT.

It is a shame as before Virgin bought the cable companies we never had any problems and could get through in a reasonable amount of time. So about a year ago I would have recommended them, but unfortunately not now.

garyhopef2s

Hi,

I had the same problem see http://forums.moneysavingexpert.com/showthread.html?t=560009

Gary