[AMAZON] Faulty product outside warranty

Mysterion18

Hi, in November 2014 I purchased a dash camera from Amazon. For the first several months this was fine but then it started developing a fault which affected the battery resetting to default and occasionally memory card errors.

By June 2015 I contacted Amazon as I was still within 12 months and they agreed to replace the dash camera. Perfectly happy with the outcome.

However, 3 years after getting the replacement unit a reoccurance has happened, exactly the same issue. The complicated part here is knowing that I am outside of warranty which Amazon covered for two years apparently.

I contacted Amazon and inevitably they passed me on to Transcend (The manufacturer) which I was aware was the likely route to take. They have gone through some diagnostics via email (Such as firmware/software updates - Which were needed). It took me about a week to conclusively test the changes but have found that the issues still remain.

Transcend also made it a point to note that I was one again outside of their warranty period. I contacted Amazon with an update but they have refused to take any further responsibility on the matter, which I am sure if the wrong call to have been made (I will be talking to them during the day tomorrow).

As this was before September 2015, I would still be covered under the Sales of Goods Act which mentions any faults if inherent may be covered for 6 years, and it would be the retailers responsibility to help with this.

I am going to try and push for a replacement as this is a reoccuring fault, even if it means "upgrading" the device to a better one. Would this be something I have a realistic chance of happening?

bris

You have no chance. You have a got to get an independent expert to confirm the fault is inherent at time of purchase.


Not only will you never find someone who could diagnose this in a device such as a dash cam, Amazon would still tell you to do one.


Even if by some miracle they did agree they could reduce any refund for the 4 years use you have had from it. The chances of a replacement are slim at best.


Time to call it a day on this one.

forgotmyname

Internal battery weak? Replace the battery.

Or is it the memory card at fault? They do not last forever.

pmduk

Internal batteries don't last forever either

Mysterion18

The memory card itself was recently replaced as an upgrade in storage size but yes the memory card errors were occasional whereas the battery resetting is almost a daily issue so I expect the internals are defective.

I received a response from Transcend this morning saying there is nothing further they could offer, as it was outside of warranty the best they could have done is repair the unit - But even this was ruled out after investigation because the camera has since discontinued.

I pursued Amazon again with this update of information hoping to get something out of it but still they were unwilling. I even tried the route of a partial refund which would have been around £30.00 for the amount of months that I had the unit for but again no dice.

They instead offered me a £10.00 credit, I pushed for £20.00 but didn't get anywhere with that. So I guess that is that! I don't know how easy it would be to replace a battery, I don't know what's on the other side of the casing before it's cracked open.

Many thanks!

robatwork

Mysterion18 wrote: »

I pursued Amazon again with this update of information hoping to get something out of it but still they were unwilling.

They instead offered me a £10.00 credit

Many thanks!

You seem to have contradicted yourself.

Mysterion18

I did? Not that I can see..?

By unwilling for reference, I mean't in terms of resolution to the fault situation for the dashcam. The £10.00 was merely a gesture of goodwill for bringing the fault to their attention and being a long time customer of Amazon.

But I can see why you may think that,

Greta_Sharbo

How much effort is the extra £10 worth?

Some battles are not worth it.

societys_child

A 4 year old Taiwanese dash cam. How much was it?

any faults if inherent may be covered for 6 years, and it would be the retailers responsibility to help with this.

Don't know how you'd prove the fault was inherent as it's worked for 4 years.
The 6 year thing you've quoted isn't some kind of warranty, but it does allow 6 years to pursue them in court.
It'd depend how long the judge thinks a cheap dash cam should last, and you've had 4 years use. Doubt there's any value left in it.

Korkyb

Take the "go away" £10. (You are lucky to get that!).


Life is too short.

Mysterion18

Hi. Update to this - After yesterday I had emailed the managing director at Amazon and his team have just replied to me and that have agreed to issue me a FULL refund.

Far more than the expected outcome
I'm more than happy