HSBC credit card application

Lolly18

Hi people:)

I made a credit card application to hsbc for a balance Transfer offer a few weeks ago, today I received a letter from them asking me to call to provide more information. The lady on the phone asked me to go into branch to show ID to prove my current address. I asked her if iv Ben approved and she said she couldn’t see on the system? I asked why I needed to provide ID and she said so the could send credit card and pin to the correct address?

Does anyone know what exactly they are doing? Has anyone been in a similar position?

Thank

Katie 😘

Ben8282

They would not be wasting their time asking you to go into a branch to prove ID and address if they were not intending to approve the application.
If you applied 'a few weeks' ago they do seem to be taking their time though. Am guessing you are not on electoral roll and/or have a very limited credit history.

Lolly18

Yes I am on the electoral role although I have only been in my current address for 6 months, my credit history is decent all payments on time and up date but I don’t have a very long history as didn’t have anything on credit until the beginning of last year as iv been in the army since I was 18 I’m now 27

I just find it strange how they’ve handled it no email confirmation and then out the blue this letter and she wouldn’t confirm anything over the phone