Use forms Halifax sent me or MSE template?

kahinaj

Plevin rule says if over 50% of your PPI’s cost went as commission to the lender, and that wasn’t explained to you, you’re due back the extra above that.

dunstonh

kahinaj wrote: »

Plevin rule says if over 50% of your PPI’s cost went as commission to the lender, and that wasn’t explained to you, you’re due back the extra above that.

Along with a bunch of other caveats. Such as it doesn't apply if the credit agreement ended before 2008. Or doesnt include mortgages set up under MCOB rather than the CCA.

The OP mentions loans dated 1999, 2001, 2009, 2015.

The 1999 and 2001 almost certainly ended before 2008. The 2015 wouldnt have had PPI and the 2009 possibly didnt (as the PPI issue was already well known at that time). However, the 2009 one is the only one that may fall under Plevin if there was PPI on it.

[Deleted User]

kahinaj wrote: »

Plevin rule says if over 50% of your PPI’s cost went as commission to the lender, and that wasn’t explained to you, you’re due back the extra above that.

The OP hasn't even determined if he had PPI yet, so it's a little early to be mentioning Plevin (which he will be considered for anyway if he actually has PPI to complain about)

antuk123

Very like greedybank, I went onto the FCA PPI website and filled out an enquiry to Halifax, Lloyds and
BoS purely asking if I had had PPI through any of my dealings with them (mortgage, loan, credit cards) though, with the exception of one mortgage, I did not specify any accounts or numbers. 3 letters came back from Lloyds (one for a mortgage, one for loans and one for credit cards) and one from BoS (mortgage). Given that whenever asked, I always declined PPI, may I assume that as they have listed these accounts, there was an element of PPI charged to me? Incidentally, I also enquired with MBNA, Capital One and one or two others, all of whom replied (as I expected) that there was no PPI. I phoned the Lloyds help line to try to ascertain if the reason they sent me the forms was BECAUSE I had PPI but he was rather cagey and wouldn't/couldn't say. Just told me to fill in the forms! I find it difficult to complain about mis-selling if I don't even know if I had PPI or not. Obviously if I was unaware, then it was mid-sold. Any comments would be helpful.

greedybankers

Hi antuk123

Not necessarily

So Halifax sent me two separate letters. One for a VISA card and one detailing four separate loans. The VISA card had PPI but only one of the loans did.

My complaint was upheld for the loan. No additional information was requested.

My complaint was not upheld for the VISA card as I didn't provide details of either the savings I had at the time (late 90s, as if!) or what sick pay I was entitled to from my then employer. However the detailed letter did advise me if I had have had such information then "[our] decision may have been different" and that if I were to obtain said information then I should "contact [them] immediately."

Very odd!

However, the Halifax did find that an "unfair relationship" had been created based on commission and I was given some compensation for that.

Hope that helps and good luck!

J

greedybankers

Also it seems to me that not knowing you had PPI isn't sufficient for a complaint to be upheld. During the interview I had wrt the credit card, it was pretty clearly established that I didn't know I had PPI.

Go figure.

[Deleted User]

It figures because it's not a very believable reason.

The PPI appeared on every statement, so it cast doubt over the complaint.

greedybankers

That may be true but the mis-selling is at the point it is sold, at which time you don't have any statements, do you?

[Deleted User]

That's right, which is why not knowing you have it doesn't stand up for more than a month.

antuk123

Thank you all. I guess I will just have to fill in those tiresome forms and trust to luck. As to sick pay back in the 90s or 00s, as I was in permanent employment, I know I would have had my salary met whilst off, so a justification for not needing PPI.