iSupply nothing but issues

MK88

Hi all,

I need a little advice! Back in 2013 I was living in a rented property and swapped to Isupplyenergy, everything was fine, staff were a little rude but who doesn't have bad days?! Anyway, I supplier meter readings over the phone and sometimes via the online system (when I could log in... massive problems there)! In 2015 I then moved out of the property as we had outgrown it, as with all my suppliers and the council etc I contacted iSupply and advised them I was moving, I then issued a final meter reading thinking everything would be straightforward... I never knew I could be so wrong!

After 3 years of speaking to various inept members of staff, complaints team and escalations managers here I am. Ombudsman wouldn't do anything as apparently i was outside of the time frame? whatever that means! I am now being chased by debt collectors for money I don't owe and they have put it through county court without me knowing!

They have never been able to provide me with a breakdown of the bill, I have flagged the sums do not add up and each time they have contacted me the total amount has been different which I have also flagged. I have written to and emailed the CEO's, the letter was passed onto the escalations manager who advised me he would be in contact at the very latest on Friday 18th June, even though he emailed me on the 18th June and there isn't a friday until 2021! 4 months later, I still haven't received a response

I honestly don't know what more I can do... they are affecting my life, causing me anxiety and untold stress all because of their failing! I have told them I will pay what I need to pay if they can advise a breakdown that is calculated correctly and confirm the actual amount!

Any help or advise would be ideal! Thanks

A very confused and upset isupply ex customer!

wavelets

MK88 wrote: »

Hi all,

I need a little advice! Back in 2013 I was living in a rented property and swapped to Isupplyenergy, everything was fine, staff were a little rude but who doesn't have bad days?! Anyway, I supplier meter readings over the phone and sometimes via the online system (when I could log in... massive problems there)! In 2015 I then moved out of the property as we had outgrown it, as with all my suppliers and the council etc I contacted iSupply and advised them I was moving, I then issued a final meter reading thinking everything would be straightforward... I never knew I could be so wrong!

After 3 years of speaking to various inept members of staff, complaints team and escalations managers here I am. Ombudsman wouldn't do anything as apparently i was outside of the time frame? whatever that means! I am now being chased by debt collectors for money I don't owe and they have put it through county court without me knowing!

They have never been able to provide me with a breakdown of the bill, I have flagged the sums do not add up and each time they have contacted me the total amount has been different which I have also flagged. I have written to and emailed the CEO's, the letter was passed onto the escalations manager who advised me he would be in contact at the very latest on Friday 18th June, even though he emailed me on the 18th June and there isn't a friday until 2021! 4 months later, I still haven't received a response

I honestly don't know what more I can do... they are affecting my life, causing me anxiety and untold stress all because of their failing! I have told them I will pay what I need to pay if they can advise a breakdown that is calculated correctly and confirm the actual amount!

Any help or advise would be ideal! Thanks

A very confused and upset isupply ex customer!

One of the time limits that the Energy Ombudsman apply is that any complaint has to be passed to them within 9 months of you first raising the matter with the supplier.

You can raise the matter with the ombudsman as soon a 8 weeks after you raise the matter with the supplier (or even sooner if the supplier provides a deadlock letter).

As the matter has already progressed to legal action, then the ombudsman will also not accept the complaint for investigation.

The supplier is not responsible for issuing you with the court papers; the court does that. The supplier would have used the last address they have for you on file, as that would be the address they would seek to rely upon for subsequent enforcement action. (where appropriate)

If you insist the CCJ was issued without your knowledge, and hence your inabilty to offer any defence, then you can seek to have the case set aside. But you will first need to pursuade the court you have a defence that stands a reasonable chance of success.

The supplier doesn't need to speak with you anymore if they have secured a CCJ against you;. it'll be the court bailiffs!

Contact the court to who will explain how you can make an application to have the CCJ set aside (but will not advise you on the merits or otherwise of attempting to do so)

If you are really prepared to pay what you owe, then that's simple ; it's on the court papers!