Debbie

Debbie_Wheeler

We have had a PPI claim rejected by the FO but upheld following on from Previn ruling, we went through a CMC to process the claim, they are now asking for their fees, we have paid them previously for standard PPI claims, are we now required to pay them under new ruling?

Browntoa

Yes , if that's what the contract says ..ie "in case of s successful claim"

Nasqueron

It depends on whether they sent you a letter saying the complaint was complete after the first payment or if not. I don't really get what your post means though, if you previously won and paid a fee, why have you got a Plevin payout (given Plevin commission refund was included in the payment you got)? Do you mean you paid them for other PPI complaints?


Did they say their service was complete in a letter before the Plevin payout?

dunstonh

Debbie_Wheeler wrote: »

We have had a PPI claim rejected by the FO but upheld following on from Previn ruling, we went through a CMC to process the claim, they are now asking for their fees, we have paid them previously for standard PPI claims, are we now required to pay them under new ruling?

If your plevin complaint was within 6 months of the FOS rejection then the CMC should be paid. If it was more than 6 months after the FOS rejection and the CMC didnt tell you anything about Plevin, then they should not be paid and are trying it on in breach of rules.

https://www.gov.uk/government/publications/claims-management-companies-plevin-guidance/plevin-guidance-for-claims-management-companies

Section 3 being the key one.

Debbie_Wheeler

Yes I had previous payouts on other accounts