Black Horse Finance Payment Protection Questionnaire

Goonster

Hi all,
Using resolver.co.uk I recently submitted 2 PPI claims for old loans with BH.
I still hold the original loan agreements, so included scans of these with my Resolver submissions.
Since then, BH have sent me a 'Payment Protection Questionnaire' to return within 14 days.
I'm just wondering if this is standard, or a delay tactic, and whether I even need to fill it in, as I have already submitted anything they need to know, included copies of original paperwork.
Any advice?

[Deleted User]

Goonster wrote: »

BH have sent me a 'Payment Protection Questionnaire' to return within 14 days.
I'm just wondering if this is standard, or a delay tactic

The only "delay tactic" is your own by using a third party E-Mail template. If you want your PPI complaint to run as smoothly as possible, fill in the form you have been sent as fully and honestly as you can. You can also include copies of your Loan Agreements if you wish.

Good luck.

(Be aware that Blackhorse may well have been the provider of the insurance, but if they were not the seller then you are complaining to the wrong entity)

dunstonh

I'm just wondering if this is standard, or a delay tactic, and whether I even need to fill it in, as I have already submitted anything they need to know, included copies of original paperwork.

Resolver doesnt always succeed in providing the firm with the required data. Even if you have filled it in. The form is to capture things that resolver has missed.

Resolver helps with some but can hinder others.

It is possible that Black Horse are trying to ascertain if they were the sellers of the finance. Often it is not them but a car dealer or a loan broker.