Trust Online and GDPR

SnowTiger

Trust Online suggests some of the data it holds would not be included in a GDPR subject access request response:

The right of access

You have the right to know what personal information Registry Trust store, and to understand which elements of the data protection laws allow for this. As the data we deal with is a matter of public record, you can search the register (https://www.trustonline.org.uk) to find out what information Registry Trust holds as part of its remit.

Should you believe that Registry Trust has other information held outside of the public records (i.e.: as a result of correspondence with you) you can ask for this through a Subject Access Request. Please note – unless you have had separate correspondence with Registry Trust, it is likely that an online search of the Register will provide the information you need.

The page that's taken from has been updated to include information about GDPR.

Is this correct?

A Google search suggests that even information in the public domain is covered by GDPR.

antrobus

You misunderstand.

Registry Trust are telling you that the data they hold is a matter of public record, so making a SAR would be flippin pointless because it's available anyway to everyone and his dog.

Except where you have had separate correspondence with Registry Trust which isn't in the public domain, and therefore you'd need to submit a SAR.

SnowTiger

antrobus wrote: »

You misunderstand.

Registry Trust are telling you that the data they hold is a matter of public record, so making a SAR would be flippin pointless because it's available anyway to everyone and his dog.

Except where you have had separate correspondence with Registry Trust which isn't in the public domain, and therefore you'd need to submit a SAR.

Perhaps I misunderstand, but I think you're missing the point.

Trust Online charges punters £6 a pop to view public records it holds about them:



A GDPR subject access request is free.

[Deleted User]

GDPR SAR is free if it's YOUR data, not anyone else's. The £6 charge is for looking at other peoples public records.

PixelPound

camelot1971 wrote: »

GDPR SAR is free if it's YOUR data, not anyone else's. The £6 charge is for looking at other peoples public records.

No the trust charge to look at anyone's records, including your own
From https://trustonline.org.uk/search-yourself :

The fee for a search of the England & Wales register is £6 per section - you just choose the section that is most appropriate for you. You can easily search across multiple sections or registers if you need to (e.g. if you've lived in Scotland and England). There are discounts for doing so. Two sections cost £8, three or more cost £10.

The poster is trying to see if can use GDPR to get round paying. They state the DSAR will not get what they want. CCJ's are public record so the DSAR will not show them. It's probably correct as a DSAR will only give any correspondence rather than the CCJ entries which they get from the court. (https://www.registry-trust.org.uk/privacy-policy).

[Deleted User]

I applied to them just last week as I didn't want to pay the £6

Essentially I got back a very prompt reply saying that "[I've] had no correspondence with them so they hold no other data than the data which is shown on the public record. A copy is attached"

The copy was a copy of the public record with a fee of £6 listed - so (as per my intentions) going the GDPR way did get it free.

Nice of them to not drag their feet like most companies. I imagine they've been inundated with requests though, £6 is a shambles when you consider the insolvency record etc is free!

SnowTiger

Somerset_La_La_La wrote: »

I applied to them just last week as I didn't want to pay the £6

Essentially I got back a very prompt reply saying that "[I've] had no correspondence with them so they hold no other data than the data which is shown on the public record. A copy is attached"

The copy was a copy of the public record with a fee of £6 listed - so (as per my intentions) going the GDPR way did get it free.

Nice of them to not drag their feet like most companies. I imagine they've been inundated with requests though, £6 is a shambles when you consider the insolvency record etc is free!

Excellent. Thank you for confirming my suspicion.

Others will find that information useful and it will save them a few [STRIKE]pennies[/STRIKE] pounds. :rotfl:

antrobus

SnowTiger wrote: »

Perhaps I misunderstand, but I think you're missing the point.

Trust Online charges punters £6 a pop to view public records it holds about them:


A GDPR subject access request is free.

Well that might be because you didn't make that point.

Sheesh.:)

PixelPound

So it seems their privacy policy is worded such as to deter them.

TBH can't see what you get from trust-online you don't get from CRA's

Thrugelmir

nic_c wrote: »

So it seems their privacy policy is worded such as to deter them.

TBH can't see what you get from trust-online you don't get from CRA's

Um...........

Through Trust Online you can search for CCJs, high court judgments (HCJs), administration orders (AOs), child support agency (CSA) Magistrates liability orders, and fine defaults.

PixelPound

@Thrugelmir thanks