Currys Complaint

Aylesbury_Duck

Quite. Another angry customer who confuses rights with demands and quotes stuff without understanding it.

These people are the reason places have defensive customer service practices. Too many chancers out there who think they know best.

cajef

If it is the mains plug why not chop the moulded one off and fit a new plug yourself or get someone to do it that knows what they are doing, hardly a major or expensive job.

DoaM

cajef wrote: »

If it is the mains plug why not chop the moulded one off and fit a new plug yourself or get someone to do it that knows what they are doing, hardly a major or expensive job.

Absolutely this. Too many people think moulded plug = cannot ever be changed else death

Paul_DNAP

cajef wrote: »

If it is the mains plug why not chop the moulded one off and fit a new plug yourself or get someone to do it that knows what they are doing, hardly a major or expensive job.

Even easier - it's a two part cable, the mains lead up to the transformer is a standard easily replaceable cable, any friendly IT department will have a big box full of them (if they are organised enough to box them) if you ask nicely enough you could probably nab one for the price of a smile.

25_Years_On

cajef wrote: »

If it is the mains plug why not chop the moulded one off and fit a new plug yourself or get someone to do it that knows what they are doing, hardly a major or expensive job.

It's not unusual for plugs to be incorporated into the power supply. This is the case with my Lenovo laptop. There's no separate plug. If the plug broke the whole power supply would need replacing.

peter_the_piper

And at a cost of about £10 its hardly worth chasing Currys.

oldagetraveller

"This is the case with my Lenovo laptop."
Out of curiosity, which model is that?
I'm looking at a Lenovo laptop right now and the power supply has a removable mains lead with a 3 pin U.K. plug fitted. However the 19/20V laptop supply lead is moulded into the power "brick".
I've never seen a Lenovo laptop with the 13A plug moulded into the power supply.

25_Years_On

oldagetraveller wrote: »

"This is the case with my Lenovo laptop."
Out of curiosity, which model is that?

It's an Ideapad 510 The power supply looks like this.


https://www.lps-gopower.org/original-45w-lenovo-ideapad-510-15isk-80sr-adapter-charger-free-power-cord-57038.htm?gclid=EAIaIQobC!!!!L_I9MzI4wIVzbHtCh0rOgcTEAQYASABEgL4hfD_BwE

Ali2000

You are best contacting them via Twitter, this is quicker and they will have someone managing the twitter. :money: