EON Energy issue

midlands_guy

Already with EON so I used the energy club to find a better deal than was on their site. Found eon energy go online 1year v18.
Applied through your link which went through to money supermarket and it said they EON would contact within a week or so. Didn't here anything. So rang yesterday 3/10 and they informed me that they had transferred me to the new deal on 13th september..day i had applied and I said I hadnt recieved a letter. Gave them my latest readings and they had charged me the old rate till 13th sept and new 1 from that date rather than keeping the existing 1 till oct 10th.

Spoke to conflict resolution today.. they said they will only offer to put me back on the original tarrif and apply again for a new tarrif but its no longer available.
After escalalating the complaint some 2 hours later they then offered me to refund the extra i will pay as if i was on the old tarrif to the original expiry date and then use the new taffif Iv'e signed upto after saying i wanted it escalated to the ombudman . They could have offered that in the first place as i gesture of goodwill.

THE MORAL IS keep trying till you get a fair outcome.
Maybe moneysupermarket could highlight this if you are obtaining a new tarrif from your existing supplier ?
SO to resolve all that has taken me 5 hours but they are refunding me the difference. A fair result.:T

Smodlet

I think most money savers are already there and have been for years but well done on getting a result you are happy with.

wavelets

midlands_guy wrote: »

Already with EON so I used the energy club to find a better deal than was on their site. Found eon energy go online 1year v18.
Applied through your link which went through to money supermarket and it said they EON would contact within a week or so. Didn't here anything. So rang yesterday 3/10 and they informed me that they had transferred me to the new deal on 13th september..day i had applied and I said I hadnt recieved a letter. Gave them my latest readings and they had charged me the old rate till 13th sept and new 1 from that date rather than keeping the existing 1 till oct 10th.

Spoke to conflict resolution today.. they said they will only offer to put me back on the original tarrif and apply again for a new tarrif but its no longer available.
After escalalating the complaint some 2 hours later they then offered me to refund the extra i will pay as if i was on the old tarrif to the original expiry date and then use the new taffif Iv'e signed upto after saying i wanted it escalated to the ombudman . They could have offered that in the first place as i gesture of goodwill.

THE MORAL IS keep trying till you get a fair outcome.
Maybe moneysupermarket could highlight this if you are obtaining a new tarrif from your existing supplier ?
SO to resolve all that has taken me 5 hours but they are refunding me the difference. A fair result.:T

https://forums.moneysavingexpert.com/showpost.php?p=74780609&postcount=279 :cool:

Raxiel

My previous deal would have ended today, I applied for v18 the day it launched and it was backdated once the switch was processed. I calculate it cost me £3.50 to lose out on those last few weeks.

The £25 cashback from the CEC softens the blow.

Be glad you got that tariff at least, it was only available for 7 days and there are quite a few unhappy posters who missed out.

Former_E.ON_Company_Representative:_Malc

midlands_guy wrote: »

Already with EON so I used the energy club to find a better deal than was on their site. Found eon energy go online 1year v18.
Applied through your link which went through to money supermarket and it said they EON would contact within a week or so. Didn't here anything. So rang yesterday 3/10 and they informed me that they had transferred me to the new deal on 13th september..day i had applied and I said I hadnt recieved a letter. Gave them my latest readings and they had charged me the old rate till 13th sept and new 1 from that date rather than keeping the existing 1 till oct 10th.

Spoke to conflict resolution today.. they said they will only offer to put me back on the original tarrif and apply again for a new tarrif but its no longer available.
After escalalating the complaint some 2 hours later they then offered me to refund the extra i will pay as if i was on the old tarrif to the original expiry date and then use the new taffif Iv'e signed upto after saying i wanted it escalated to the ombudman . They could have offered that in the first place as i gesture of goodwill.

THE MORAL IS keep trying till you get a fair outcome.
Maybe moneysupermarket could highlight this if you are obtaining a new tarrif from your existing supplier ?
SO to resolve all that has taken me 5 hours but they are refunding me the difference. A fair result.:T

Hello midlands_guy and sorry for the late reply. Only just spotted your post.

Glad you're pleased with the final outcome. Tariff switches through a Price Comparison site take effect the day they're requested. There's no facility to forward switch. This is only possible when changing tariff through our website.

Go Online version 18 was only available through Price Comparison sites so would've been started from the day you asked to go on it via the CEC.

I'm sorry we took so long to let you know all had gone through okay. These switches come to us in batches from the various sites and are handled manually by a ring-fenced team. They're dealing with large backlogs and this is delaying sending out confirmations. We realise this isn't good enough and are guaranteeing to make sure customers aren't affected by these delays by starting their new tariffs from the time they switched.

This is our usual format although other circumstances will influence what we do when looking at individual cases. I suspect the Resolution Manager looking after your complaint took into consideration additional factors when offering their resolution.

The important thing is you're happy with the final outcome and so, as Smodlet says, a good result.

Malc