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Do I have to pay claim company?

Hello

I made a claim for Misold PPI using Resolver but also made a claim via a claim company, ( I doubted my ability to win claim alone) Anyway I have had cheques from shopdirect. I havent heard a thing from the claim company since they recieved form (approx 7 weeks) Today I rang shop direct to find who won the claim and they said they only have my letter on file and no record of a company trying to claim on my behalf.
Now my question is do I have to pay off claim company? It was no win no fee
Thanks in advance

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    If you signed an agreement with them, yes.
  • kp76
    kp76 Posts: 4 Newbie
    Even if it wasnt them that won? Shop direct have no record of them trying to claim on my behalf
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Yes - you appointed them to buy the stamp for you, but you sent it off yourself before they could do so.

    They will still want paying.
  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    FYI, you have ‘won alone’ regardless of who’s letter gets there first. The CMC haven’t done anything and you’ve been offered redress in spite of them, not because of.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    brettcta wrote: »
    FYI, you have ‘won alone’ regardless of who’s letter gets there first. The CMC haven’t done anything and you’ve been offered redress in spite of them, not because of.
    While that may be the case, the OP of this thread has made the mistake of signing a legally binding contract allowing the claim company to represent them in all PPI complaints. By doing so, the OP effectively signed away the right to complain alone and will now be presented with a bill by the Claim Company which they'll be obliged to pay.

    Thanks for your contribution to the thread, though.
  • kp76
    kp76 Posts: 4 Newbie
    UPDATE I have contacted claims company to enquire how much it would cost to cancel their services and they said there is no fee even though im past the 14 day window. I then asked for an update on my claim and they said it was still in inital stage and I wouldnt have to pay them off to cancel with them. I guess I got lucky that I wasnt landed with a bill
  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Apologies moneyineptitude, I should’ve asked before posting.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
This discussion has been closed.
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