SECTION 75 claim

corconx

Long story. Ordered a chair Dec 27 2017. Delivered in February. All paid with Tesco Credit Card and paid off end of each month

Unfortunately I wasn’t aware of the 30 day rule for a full refund. So I was a week late making my complaint. This chair was almost £1700 I asked for full refund told I had to accept a repair. I wasn’t happy but agreed

Retailer delayed original technician after making an appt as we were going away for two months

Contacted upon return. New date given I was out on an appointment but my husband was in. Technician said it was a manufacturing fault and glued the seat down and left. (We had been told new seat pad ordered and new electrics were ordered which was why they delayed the first visit). Neither of these were fitted

Two days later seat pad was just as bad. Phoned retailer again and said wanted a full refund and to collect chair. Told to have another repair.

Contacted Tesco to start a dispute/claim. Told to write a timeline of events and send photos. Done. Whilst away again got a call to say I needed an experts report. Told them it would have to wait until we returned as I would need to find one

Found a guy who had had similar cases and they had all but one been accepted and the CC paid up

Only Tesco won’t accept this as Retailer said it was not done face to face

No it was done using FaceTime as he is in Durham and I live in Cornwall. I couldn’t find anyone nearer.

So finally my question

Surely if an Expert in his field has carried out a visual search (we turned chair inside out doing it!) then surely it is not up to Retailer to reject it. To be honest the Expert noticed things we hadn’t ourselves.

I now have to find ANOTHER expert. Once again i am away for two months. So the start begins again. Or I go to small claims court with the Experts help. Can’t do this until we return

(We have a motorhome if you wonder why we are away so much)

Anyone any advice please would be appreciated. This will be almost a year.

Carol

eco_warrior

I think it’s reasonable to expect the author of the independent report to have actually inspected the chair rather than seen video footage or pictures. Common practice really.