Nationwide OR First Direct

YorkshireBoy

Heng_Leng wrote: »

Nationwide would be able to help out in branch - along with web and over the phone.


If I had a disability, branch access would be worth more than box of headphones for a relative.

Nationwide seem to discourage branch service for the FlexDirect though...

FlexDirect_T&Cs wrote:

1.2 The account must be operated using [FONT=ZVYOE I+ NBS,NBS][FONT=ZVYOE I+ NBS,NBS]Internet Banking[/FONT][/FONT], [FONT=ZVYOE I+ NBS,NBS][FONT=ZVYOE I+ NBS,NBS]Banking app[/FONT][/FONT], [FONT=ZVYOE I+ NBS,NBS][FONT=ZVYOE I+ NBS,NBS]Telephone Banking [/FONT][/FONT]or ATMs unless you wish to carry out a transaction or request a service that is not available through one of these channels, in which case you may carry out the transaction or request the service at any Nationwide [FONT=ZVYOE I+ NBS,NBS][FONT=ZVYOE I+ NBS,NBS]branch[/FONT][/FONT].

...unless their 'accessibility' policy trumps the T&Cs?

18cc

Yes the FlexDirect account is the only account Nationwide have that is 'meant' to be run on the internet only ie no branch contact. For example, this is the only account you can't have paper statements for. etc etc

System

YorkshireBoy wrote: »

Nationwide seem to discourage branch service for the FlexDirect though......unless their 'accessibility' policy trumps the T&Cs?

I've never had a single issue with my FlexDirect (unlike their InvestDirect many moons ago where they would physically check if the ATM etc wasn't working before helping you)

With a disability, this soft self service policy wouldn't even be an issue.