Repayment of Credit Balance

wavelets

greyteam1959 wrote: »

Finally managed to speak to Solarplicity........HOORAY !!!!
What a complete set of idiots............
Firstly tried to deny that my supply had been switched oh yes it has.
Then told me that my gas was still with them on no it is not.
On & on & on...........
Then finally after getting shirty with them they agreed both electric & gas HAD been switched.
Now they say they will issue a final bill & refund my credit balance.
I am not holding my breath on this one I can tell you.................

So you don't yet have a final bill.
So you don't know what the final balance is yet..
It may eventually work out that you owe the supplier money. But it sounds like you are on top of things (hopefully!)

wavelets

greyteam1959 wrote: »

How long does a utility supplier have to refund a credit balance on your account after you have left them ??
Solarplicity in particular

You have to wait for them to produce a final bill first.

Suppliers usually are allowed 6 weeks to produce this after the actual switch occurs.

I just checked our records, and Solarplicity produced our final bill in a little over 3 weeks from actual switch. Of course, this can all depend on the new supplier completing all the switching correctly using the necessary tools to ensure the old supplier is aware the switch has taken place. It is the responsibilty of the new supplier to ensure the entire management of the actual switch is handled correctly.

Sounds like something was not done correctly by the new supplier, if Solarplicity were not immedaitely aware on checking your files that they were no longer supplying you. That, of course, would explain any delay in Solarplicity producing you a final bill.

But as I said, it sounds like you are on top of things now

System

There is a relatively easy way of checking whether switch readings have been validated. In my experience, gaining suppliers tend to wait for industry-validated meter readings before setting up online accounts. That is now to say that the losing supplier will always agree!

greyteam1959

wavelets wrote: »

So you don't yet have a final bill.
So you don't know what the final balance is yet..
It may eventually work out that you owe the supplier money. But it sounds like you are on top of things (hopefully!)

No I don't have a final bill from them yet.
But I know what my final bill will be because I have worked it out myself.
;)
Solarplicity owe me.......£18.37
Its a good job I cancelled my direct debit or it would be £70.37.

wavelets

greyteam1959 wrote: »

No I don't have a final bill from them yet.
But I know what my final bill will be because I have worked it out myself.
;)
Solarplicity owe me.......£18.37
Its a good job I cancelled my direct debit or it would be £70.37.

You may have worked out the final bill youserlf, but does the supplier agree?

Until they issue a final bill, and they usually have 6 weeks from the last day they supplied you to do so, then the discussion is academic.

As pointed out by others above, the final bill usually has a due date on it.

wavelets

matelodave wrote: »

As Hengus points out the Energy Switch Guarantee of 6 weeks for a final bill plus another two weeks to repay any credit is only binding on the signatories to the ESG.

I don't think that Solarplicity is one, so you could end up waiting even longer.

I've looked at the Solarplicity website. It says that Solarplicity will produce a final bill within 6 weeks max.
https://solarplicity.com/help/change-of-tenancy

System

wavelets wrote: »

I've looked at the Solarplicity website. It says that Solarplicity will produce a final bill within 6 weeks max.
https://solarplicity.com/help/change-of-tenancy

They all say that because that is the requirement in their Licence and in EU Law. Sadly, they often play the reasonable efforts card; ie, still waiting for readings from your old supplier.

wavelets

Hengus wrote: »

They all say that because that is the requirement in their Licence and in EU Law. Sadly, they often play the reasonable efforts card; ie, still waiting for readings from your old supplier.

I respectfully refer you to the advice I provided the OP in post#13

I suspect the OP has not waited 6 weeks yet, but should I be wrong, as the supplier promises to produce a final bill within 6 weeks that itself would be grounds for complaint.
Nothing to stop the old supplier producing a bill based on estimated readings. Indeed that is, I suggest, what they should do if after 6 weeks the new supplier fails to provide the old supplier with the readings.

I have used that approach previously with another supplier with success. (although they did not need to estimate the readings as I provided both old and new suppliers the same meter readings on the switch day, using the online accounts of both suppliers)

greyteam1959

As the 'OP' I can confirm that I have waited 10 weeks....
I will give them another week then start a written complaint by post as they NEVER EVER answer emails.
And also for the avoidance of doubt I gave both old & new suppliers online meter readings at the same time.