Fraudulent activity through Vodafone

abihanson

Hi Guys,
I’m hoping someone can point me in some sort of direction!!

I have found out whilst trying to remortgage that i have an “outstanding debt” with vodafone of £7,666! Yes you read that correctly! £7,666!! I obviously phoned vodafone and as i cannot pass security on the account (as clearly i didn’t open this account) they cannot divulge any details about it. It’s on my credit file with my name my old address but that’s it.
Vodafone have been massively unhelpful in getting any answers to me. The only solution they came up with was visit a store and prove i am who i am and they will change the details on this account to my details and then they will discuss the account. Clearly i don’t want to do this as then that would be accepting liability for this mysterious account surely??

To make matters worse, i have been with vodafone since November 2013 and only had 1 late payment in my 5 years of being with them. This mysterious account was opened in December 2015. Not by me.

I have since this mysterious account was opened upgraded my phone etc twice and vodafone have told me nothing about a debt in my name. They have my current address, they have my current bank details and they have been taking my money each month no questions asked.
I have NEVER been notified of this debt.
I have received NO letters.
I have not had any debt collectors knock at my door which you would assume for that large debt you’d have many knocking your door!!

I have put in an official complaint with the financial ombudsman service who have written to me to tell me they are investigating.

I am in the process of trying to remortgage due to wanting an extension on my property and have been told that due to this monumental issue on my credit file i cannot proceed.

Can anyone at all help me?

can anyone offer any advice?

thanks in advance! ❤️❤️❤️

[Deleted User]

Raise a dispute with each of the CRAs where this account appears.

Lorian

Did you talk to the Vodafone fraud team?

https://www.vodafone.co.uk/about-this-site/our-privacy-policy/protecting-our-customers/Reporting-suspected-fraud/index.htm

abihanson

how do i do that???

abihanson

yes i spoke to the fraud team who advised as i cannot pass security on the account they cannot help me.....

Lorian

Fill in the form?

https://www.vodafone.co.uk/about-this-site/our-privacy-policy/protecting-our-customers/protecting-your-identity/fraud-report-form/index.htm

abihanson

yes i directly spoke to the fraud team and they have advised as i cannot pass security on the account they cannot help

Lorian

Lorian wrote: »

Fill in the form?

https://www.vodafone.co.uk/about-this-site/our-privacy-policy/protecting-our-customers/protecting-your-identity/fraud-report-form/index.htm

Try this ^

Nebulous2

Look for the vodafone rep on here and go through their complaint process. That seems to be the most successful way to get anything resolved by Vodafone.

Lucky_Duck_2

ISTR somebody on here having real problems over a number of years with Vodaphone when an account was fraudulently opened in her name despite the culprits having been charged by the Police.

Hopefully the OP will have more success