Bank Of Scotland/St Andrew's Group

GJM41

No, mine was a ASU policy, it was comfirmed by St Andrew's Group when I called them in November to ask for a copy of the policy and also by the FOS when they agreed to start investigating the case.

Nasqueron

GJM41 wrote: »

No, mine was a ASU policy, it was comfirmed by St Andrew's Group when I called them in November to ask for a copy of the policy and also by the FOS when they agreed to start investigating the case.

Yes, ASU is PPI - accident/sickness/unemployment - it is a basic commercial product sold without medical testing etc and crucially is not an advised sale. A proper full cover (what I meant by ASU/PHI) requires medical questionnaires and proper financial advice.

sebborn57

Dantheman                                  Has anyone knowinging or unknowning been sold PPI by BMW dealerships (especially the BMW dealership at ryhope sunderland, now named, Cooper BMW, west boldon business park. If so does anyone know which insurance company/companies were used by BMW dealerships to facilitate the insurance cover.?  I eagerly await answers.Thanks 

[Deleted User]

sebborn57 said:

Dantheman                                  Has anyone knowinging or unknowning been sold PPI by BMW dealerships (especially the BMW dealership at ryhope sunderland, now named, Cooper BMW, west boldon business park. If so does anyone know which insurance company/companies were used by BMW dealerships to facilitate the insurance cover.?  I eagerly await answers.Thanks 

PPI complaints are a ship that has sailed, the deadline for complaints was last year.

Regardless, the insurer is irrelevant, the seller has liability, not the insurer (unless the salesman worked for the insurer, not BMW)

If you want to claim on the insurance, read your paperwork

dunstonh

If so does anyone know which insurance company/companies were used by BMW dealerships to facilitate the insurance cover.? 

The insurer is irrelevant unless the seller as an agent of the insurer. Car dealers were not.   It is the car dealer that has the liability for the complaint.  If you have not already raised a complaint with the dealer before the PPI complaint deadline then its too late to do so now.

 I eagerly await answers.Thanks 

For future reference, you should either create your own thread or join one that has something to do with the subject you are wanting to discuss.  This thread has nothing in common with your enquiry.

sebborn57

Sebborn57 Dantheman                    hi.ref my last post. I applied for my PPI claim before the deadline date of 29 Augest 2019 BMW dealership has told me I had PPI applied to all vehicles purchased by me since 2000 7 seven vehicles in all, but now are not responding to my claim. I need the name of the insurance company, (not to claim from them but for the details they hold on the policys sold to me by the BMW dealership) i have discovered BMW purchased a PPI policy without my knowledge in 2003 (London holdings insurance) but then changed insurance company and now refuse to tell me which one. SOUNDS VERY DISTURBING TO ME. Does anyone know which other insurance companies BMW dealerships may have used?

[Deleted User]

sebborn57 said:

Sebborn57 Dantheman                    hi.ref my last post. I applied for my PPI claim before the deadline date of 29 Augest 2019 BMW dealership has told me I had PPI applied to all vehicles purchased by me since 2000 7 seven vehicles in all, but now are not responding to my claim. I need the name of the insurance company, (not to claim from them but for the details they hold on the policys sold to me by the BMW dealership) i have discovered BMW purchased a PPI policy without my knowledge in 2003 (London holdings insurance) but then changed insurance company and now refuse to tell me which one. SOUNDS VERY DISTURBING TO ME. Does anyone know which other insurance companies BMW dealerships may have used?

And again, the insurer is irrelevant - it doesn't matter if BMW used the Bank of Timbuktu as their provider, the insurer did not sell you anything and has nothing to do with this complaint, they may not even have any records left on closed policies anyway. The insurer would be on the paperwork you signed

Unfortunately for you, the sales since 2000 (until 2005) are pre-regulation so they have no liability and if the dealer has closed and a new one is operating then you'll need to get lucky with them all being BMW owned - if they were an independent franchise then you are on a very long road to get anything.

Your complaint (not claim) can be passed to the FOS after 8 weeks of the case being opened if BMW are not responding - are you sure they are not awaiting you to do something perhaps as a letter has gone missing?

=== i have discovered BMW purchased a PPI policy without my knowledge in 2003===

Completely impossible you would need to have signed for it to take part - and again, pre-2005, pre-regulation, no complaint.

Just refer the case to the FOS if BMW are not responding

sebborn57

Sorry farfetched its true. Lots of BMW dealerships sold PPI to customers without customers knowledge, same as high street banks, finding the insurance provider is the key I realise that the insurance company is not liable for anything  but they can provide details of my PPI policy and who sold me it and when, and details of costs ect. Ive already done it in 2003 .But after that the dealership changed the insurance company it used to cover its tracks, and stop all PPI claims by customers going forward. No insurance company no evidence. So once again, has anybody bought a PPI policy from a BMW dealership and if so,do they know which insurance company was used? Thanks DTM

dunstonh

 Lots of BMW dealerships sold PPI to customers without customers knowledge, same as high street banks, 

Thats a subjective statement that has some truth but not quite.    The only way it could appear without your knowledge is if you didn't read the credit agreement.   I am not talking about the small print on the back pages but the key bits with figures.  PPI had to be shown on the with the premium is was costing.   So, it was never hidden.  

 Ive already done it in 2003 .

Insurance regulation stated January 2005.   If the firm was not regulated prior to January 2005, then they do not have to consider your complaint.   Car dealers were not regulated before this point. So, they do not have to consider the complaint unless the were an agent of the lender/insurer.  Banks volunteered to accept pre regulation complaints (bet they wished they hadn't!).  Some insurance companies had sales arms and they have to consider pre-regulation if they were members of the ABI.

So once again, has anybody bought a PPI policy from a BMW dealership and if so,do they know which insurance company was used?

It doesn't matter.  The insurer is irrelevant here. 

[Deleted User]

sebborn57 said:

Sorry farfetched its true. Lots of BMW dealerships sold PPI to customers without customers knowledge, same as high street banks, finding the insurance provider is the key I realise that the insurance company is not liable for anything  but they can provide details of my PPI policy and who sold me it and when, and details of costs ect. Ive already done it in 2003 .But after that the dealership changed the insurance company it used to cover its tracks, and stop all PPI claims by customers going forward. No insurance company no evidence. So once again, has anybody bought a PPI policy from a BMW dealership and if so,do they know which insurance company was used? Thanks DTM

Again, as Dunstonh has advised, NOBODY was sold it without their knowledge. The sales team could certainly use tricks and sales techniques to convince you to take it out, but as there is a financial product that increases the amount you have to pay for the car, you have to sign for it (accepting you knew about it) and would have received paperwork for the insurance (confirming you knew about it). Logically if you agreed a loan of say £10000 at say £300 a month and the DD was £325 a month, you would immediately call the dealer and question this, preventing any sort of "hidden" sale. Car sales staff are more likely to be pushed to sell PPI for a sales bonus (same as store staff) but high street banks didn't do this as they weren't paid bonuses for selling products.

As above and per my previous comment, regulation of firms like car dealers did not start until 2005, anything before that they do not have to consider any complaints. 

Why do you think the insurer would still have records of long closed policies that they didn't sell? Even if they did, all that proves is that a policy existed, not that it was miss-sold - they were simply told a customer took out a policy and to set it up.

===But after that the dealership changed the insurance company it used to cover its tracks, and stop all PPI claims by customers going forward===

That is simply incorrect. Changing insurance provider in no way stops a complaint (not a claim) by customers, the seller is still liable for the old policy