Grace Period

brewthebear

With ref to AOS codes of practise 13.2 13.4. I asked AOS to clarify this in relation to being charged for 19 minutes over.

The first camera was 08.21am arriving, the ticket purchased via app at 08.28am parking completed according to app at 11.29am.

I purchased a further ticket at 11.41am and left at 12.41am according to camera at therefore grace period should have come into play.
I wrote to AOS their first response was

Upon review of your email, I can advise that where parking is invited on privately owned land, upon the moment of entry a short period of time (commonly referred to as an entry grace period) is given to enable a motorist the chance to read the terms and conditions and to decide whether to stay or go. This is not stipulated in the Code of Practice. The actual amount of time allocated to this, will vary depending upon the size and layout of the site, and so it is decided by the private landowner or operator. This entry grace period is given so that if a motorist finds that they are unable or unwilling to abide by the advertised terms and conditions, they can leave the site within that entry grace period without parking enforcement being carried out.

If they stay however, they must ensure they abide by the advertised terms and conditions, and once the parking contract is finished, then there is a 10 minute grace period provided to leave the site before a parking charge would be levied for overstaying. This 10 minutes is specified in our Code, under clauses 13.2 and 13.4.

Based on the information supplied, there is no evidence of a breach of a point raised in our Code, but I trust this explanation is of use to you.
I rewrote back and this is their second response ?

To clarify, with regards to the grace period, an example of the 10 minutes would be:

Entering the car park and taking 3 minutes to read the Terms and Conditions before purchasing a ticket, this will then leave you with 7 minutes at the end of that time to leave the car park.

How does this tally with codes of practise of 10 minutes either side ?? My understanding og grace perioda is that on entering car park is not actual parking time allow for parking and buying ticket therefore it was not 19 minutes over anyway

beamerguy

brewthebear wrote: »

Entering the car park and taking 3 minutes to read the Terms and Conditions before purchasing a ticket, this will then leave you with 7 minutes at the end of that time to leave the car park.

How does this tally with codes of practise of 10 minutes either side ?? My understanding og grace perioda is that on entering car park is not actual parking time allow for parking and buying ticket therefore it was not 19 minutes over anyway

Unreal rubbish ?????

Bet you two shillings and six pence that whoever wrote
that is doing a moonlighting job with the scam IAS

brewthebear

beamerguy wrote: »

Unreal rubbish ?????

Bet you two shillings and six pence that whoever wrote
that is doing a moonlighting job with the scam IAS

Wrong these are genuine email replies I had back one today,the first one last week from referring grace codes and Parking Eye. !!

beamerguy

brewthebear wrote: »

Wrong these are genuine email replies I had back one today,the first one last week from referring grace codes and Parking Eye. !!

point missed .... of course they are real ... but it's the sort of reply
you would expect from the IAS

Anyways still shows Parking Eye are trying to scam you

onlyfoolsandparking

Yet ANOTHER!!!!! example of how these buffoons operate. I wish I could write my own rules in my job, alter them as I please and actually only use them to benefit me! Oh I've just remembered I don't live in la la land.

The_Slithy_Tove

brewthebear wrote: »

To clarify, with regards to the grace period, an example of the 10 minutes would be:

Entering the car park and taking 3 minutes to read the Terms and Conditions before purchasing a ticket, this will then leave you with 7 minutes at the end of that time to leave the car park.

That bit is utter rubbish, but also irrelevant.

brewthebear wrote: »

The first camera was 08.21am arriving, the ticket purchased via app at 08.28am parking completed according to app at 11.29am.

I purchased a further ticket at 11.41am and left at 12.41am according to camera at therefore grace period should have come into play.

I assume you mean you left at 12:41pm (not am), otherwise you were there for 13 hours more.

Nevertheless, the time between the first ticket running out and the second one starting was 12 minutes, so 2 minutes over a 10 minute grace period. That is what you will have difficulty with. If you'd actually driven out and back in, you might have a point. And if you'd stayed for only, say, 50 minutes of that extra hour, you may also have a point.

I would say that you're on sticky ground over grace periods, and you will have far better angles of attack.

Coupon-mad

Yes but the worst thing about all this, is that the person replying is going completely against what Kelvin Reynolds is on record as saying:

https://www.britishparking.co.uk/News/good-car-parking-practice-includes-grace-periods

Kelvin Reynolds, Head of Public Affairs and Policy at the British Parking Association (BPA) says there is a difference between 'grace' periods and 'observation' periods in parking and that good practice allows for this.

''An observation period is the time when an enforcement officer should be able to determine what the motorist intends to do once in the car park. The BPA's guidance specifically says that there must be sufficient time for the motorist to park their car, observe the signs, decide whether they want to comply with the operator’s conditions and either drive away or pay for a ticket,'' he explains.

''No time limit is specified. This is because it might take one person five minutes, but another person 10 minutes depending on various factors, not limited to disability.''

The BPA's guidance defines the 'grace period' as the time allowed after permitted or paid-for parking has expired but before any kind of enforcement takes place.

Kelvin continues: ''In the instance of a PCN being issued while a ticket is being purchased, the operator has clearly not given the motorist sufficient time to read the signs and comply as per the operator’s own rules. If a motorist decides they do not want to comply and leaves the car park, then a reasonable period of time should be provided also.''

The first camera was 08.21am arriving, the ticket purchased via app at 08.28am parking completed according to app at 11.29am.

I purchased a further ticket at 11.41am and left at 12.41am according to camera at therefore grace period should have come into play.

Luckily, this is not how POPLA interpret it, the above is not a 19 minute overstay, so do not say that in your POPLA appeal. The 7 minutes on arrival is a perfectly acceptable 'find a space to park. and 'observation' (of the signs) and payment period.

It's a 12 minute issue between the 2 tickets - can you explain that delay, for example were you paying by phone each time and the app was playing up for minutes on end?

Which PPC, and have you appealed as keeper without saying who parked?

beamerguy

The question is .....

Do the BPA know what they are talking about ? OR

Do the BPA NOT know what they are talking about?

The second option seems to be correct