Good news! Your energy switch is now in progress!

Former_E.ON_Company_Representative:_Malc

Smodlet wrote: »

Switches to different suppliers (as opposed to merely different tariffs with the same supplier) can and usually do take a heck of a lot more than two weeks which is, as already pointed out, the statutory cooling off period. I think you need to be considerably more patient. If your switch was accepted, it should not matter if the tariff was withdrawn five minutes later; the supplier should still honour it. I think two weeks is far too soon to react as you have.

They are energy companies; in my experience you need to approach them as you would a challenged 13 year old... Obviously give them the chance to behave like an adult first; occasionally you encounter someone who does. The Eon reps on here are two shining examples of excellent customer service. No, I'm not with Eon so not advertising; they are too expensive for me.

I know it is easy to fire the gun before you know where you should aim but give the gaining provider a chance. They have hundreds of thousands of customers unless they are one of these Johnny-come-lately-go-bust-in-a-year outfits.

Whatever you do, please ensure you take meter readings once a month and photograph them when you are asked for a final reading by your current supplier; I am sure you do not need to be reminded of this. HTH.

Morning Smodlet and many thanks for the kind words. They're really appreciated by both Helena and myself.

Malc

mkjscrase

Hello - could someone please take pity on me and see if you can help me on my new thread 'Switching - Oops, I changed my mind - twice!'