Faulty handbag 6 weeks old but refused refund - what are my rights?

BJB1

I've just had a really frustrating trip into town and need some friendly advice!
I have just tried to return a handbag to my local branch of Bank, bought (on my visa) for £35 on 21/09/07 and the handles have all spilt after very light use. I took it back and requested a refund but this was refused as it was out of their 28 day return period. I stated the fact that it was faulty and not fit for purpose but the manager stressed I was only entitled to a credit note (I don't belive this to be my true right but need some help?).

I left with a £35 credit note and the address for HO but want to get my aruguement straight before I contact them, can anyone point me in the right direction?

Thank you!

spinks

Under the Sale of Goods Act 1979 you have a right for the product to be of satisfactory quality and fit for purpose.

If a product does not meet these requirements then you can ask for your money back but I dont think the seller has a legal obligation to give it to you. I believe they can deduct an amount which relates to the use you have had from the product which is hard to determine or they can offer a repair or replacement.

As long as they have offered you one of these I believe you have to accept it.

So it sounds like you did ok with getting a credit for the full amount.

Hope this helps.

dmg24

http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

spinks is correct, it all depends on what a court would interpret a reasonable time to be.

I would not be impressed with just a credit note after such a short period of time, but I am really not sure how a court would rule x

BJB1

Thanks for your advice and taking the time to reply! Guess I'll not bother in wasting time and energy complaining to HO then! I'll give dh the credit note to spend as it is safe to say I will not be in a rush to shop with them again!