LBCCC received from ParkingEye - which letter do I send back?

NewBornBaby

Received LBCCC from ParkingEye referring to breach of parking terms at Welcome Break Oxford - Waterstock, saying I'm liable as keeper.

Not sure how to reply. I've read the NEWBIES stuff but not sure whether to reply using the "Appealing a PCN" message in post #1, or the one in post #2.

Please can you advise? Thanks.

KeithP

Responding to a Letter Of Claim is covered in post #2.

NewBornBaby

"Letter Of Claim" is same as "Letter Before County Court Claim"?

KeithP

Yes .

Coupon-mad

Yes but don't use a template, as I said here:

https://forums.moneysavingexpert.com/discussion/comment/74778317#Comment_74778317

and as it's PE, email your response to:

enforcement@parkingeye.co.uk

......and have you exhausted the landowner complaint option?

If not, then get on with it because the fat lady is warming up her lungs to sing.

NewBornBaby

Got landowner's contact details so will be contacting them tomorrow.

Coupon-mad

Good, some Welcome Breaks will cancel, as will some Starbucks in WB sites. Try it all even if you cannot prove spending money.

Come back after exhausting that option - certainly this can be cancelled in minutes by WB or Starbucks, if there is one there.

But if they don't, then there is a way to pull this back to appeal stage.

NewBornBaby

Not sure how to appeal to landowner though while not naming the driver. Or does that not matter as long as driver is not named in reply to PE?

Redx

NewBornBaby wrote: »

Not sure how to appeal to landowner though while not naming the driver. Or does that not matter as long as driver is not named in reply to PE?

the keeper is complaining (not appealing) to the landowner, because the KEEPER has received the postal pcn (the NTK)

nobody knows who was driving except the driver, who shall not be named

KeithP

NewBornBaby wrote: »

Not sure how to appeal to landowner though while not naming the driver. Or does that not matter as long as driver is not named in reply to PE?

Can you not say something like "We went to Welcome Break...", and "We parked...". etc

Do not name the driver. There is a risk that your complaint gets passed to the PPC by WB.

Coupon-mad

You are not 'appealing' to the landowner.

This is a MAJOR COMPLAINT about harassment, and if the 'occupants of the car'' were resting/sleeping, then say so, and if they saw no signs (perhaps it was pitch black at night?) say so! Be really assertive about WB harassing registered keeper of cars, allowing their out of control agent to actually sue people just because the driver needed a rest and the signs are unlit/uselessly sparse.

It is hardly difficult to avoid saying who parked, I am amazed people even ask.

And try the Starbucks or whoever as well.

And if the driver filled up with fuel too, demand to know WHY they are counting that activity within the minimum TWO HOURS REST that the Dept for Transport require.