BT TV STORE Online Movie Purchases After Leaving

Keithwithacamera

I'm having a bit of a fight with BT at the moment. I've been with them for about 3 years and the service was good. I used to buy my films digitally from them via the BT TV Store on the you view box.

When I did the current terms stated that after you leave within 3 weeks the DVD version of your purchases would be sent to you upon leaving BT. However, the 3 weeks since I left at the beginning of August are up. And nothing came so I phoned up. After online chats and hours on the phone, I've got nowhere. With one guy from Belfast saying I had 7 days to have online access granted for my purchases to be claimed.

No paperwork or any details on the website show this. Ive been through all my emails and letters and found nothing about this. I was not told upon cancelling too about the change of terms or about this 7-day rule.

Has anyone else had this issue as id advise NOT to purchase films from BT TV STORE if you can't leave them without being able to access your purchased items?

Id also on a side note like to point out i switched straight away to Plusnet who activated my BTsports on the account and overrode my old account so I had no way of logging into my old account.

pmduk

It's pretty usual that you only buy access to your digital media whilst a customer of the provider. Sky and Virgin operate in this manner as well.

custardy

Did you use the app?

http://bt.custhelp.com/app/answers/detail/a_id/51514/~/bt-tv-purchases-on-the-app-and-web-player

Keithwithacamera

When I purchased to the bulk of my movies I was told they would be sent on DVD after. Also nowhere on the site does it say you have 7 days to claim them after you leave. Do was i advised about that.

Keithwithacamera

They were purchased via the you view online store.

Keithwithacamera

Ok update all... After several phone calls, I've been told that I'm getting a refund on all my film purchases as when I joined DVD's were sent but no longer are. I was not made aware of this by any paperwork or voice calls when leaving BT or prior. Let's hope the refund goes straight forward.

To others leaving BT: You need to request access to a special APP within 7 days of leaving of leaving the provider. Those who joined prior to 2017 could argue about receiving the DVD's.