Mattress is faulty - FIRA says it’s not.

EdwardTeach

Hello

Any help or advice greatly appreciated.

I purchased a silent night mattress from Dreams.co.uk as it has a 5 year warranty and it was to support my bad back.
I have had the bed just over a year and my back pain is returning due to the mattress no longer feeling supportive. The noise it makes when you move about on the bed is tremendous and it’s clear that something is wrong with the bed.
I contacted dreams who charged me £45 to send out a Fira technician who inspected the bed and said that unless he actually finds a fault then he has to report it as not faulty. So he inspected the bed and said it is wore down on one side but that it wasn’t faulty and to wait until Dreams has the report if I want to argue it.
So now what do I do? And what are my options? Furniture ombudsman? It was purchased on my Visa debit card. I fail to see how a bed that was comfy and silent can go to uncomfortable and noisy in a year and that there isn’t a fault with it. I’m aware from googling that Fira like to advertise as being sympathetic to the seller so I’m not sure what to do next

Thank you

hollydays

How is it noisy?

EdwardTeach

The springs. You move about on the bed and it makes loud boing noises

LilElvis

There's always the possibility that the problem lies with the base rather than the mattress.

greyteam1959

Sounds like a very cheap mattress that I have on a spare bed.
It boings something wicked.
Its knackered but I know it is..........
Yours sounds like it is as well.
The problem that I see with FIRA is, & I quote from their website
" The Association is a unique, not-for-profit membership-based organisation, run by the furniture industry for the furniture industry ".
That perhaps say it all.
Not that any of the above is much help I am afraid.

DoaM

Have you been following the usage instructions for the mattress? (These usually say about turning the mattress 180° - if it has a mattress topper - or turning over, every few months).

ssparks2003

As per Doam's comment. Mattresses are meant to be regularly flipped and turned. To say it has wore down on one side sounds like you have neither flipped or turned it.

DCFC79

EdwardTeach wrote: »

The springs. You move about on the bed and it makes loud boing noises

I take it you showed/or demonstrated to the technician the noises ?

theonlywayisup

ssparks2003 wrote: »

As per Doam's comment. Mattresses are meant to be regularly flipped and turned. To say it has wore down on one side sounds like you have neither flipped or turned it.

Not all mattresses can be flipped (as in turned over). Most will stipulate you should turn (as in 180 degrees horizontally). It depends on the mattress as to what is needed.

EdwardTeach

Its a no turn mattress so it was rotated once a month as per instructions so maybe.... just maybe... it’s faulty?? And the FIRA technician has lied that it’s not as they have been known to do?

Svein_Forkbeard

EdwardTeach wrote: »

Its a no turn mattress

Don't want to teach you to suck eggs but anything these guys sell will be relatively cheap and nasty.

If you have a bad back as I do I did a lot of research finding one that can be turned over. within our budget (which wasn't huge).