Removal company Advice

roweyfraggle

HI everyone

I recently moved home and during the move the removal men caused so minor damage to my TV.

The stand it sits on has a crack across it. which may have compromised its strength to hold the flat screen up.

I reported it to the removals company that same day and the owner said he would get in touch with his guys and get back to me. I sent over photos and received a reply back.

He was not able to understand how this happened and suggested it could have been "stood on" I explained it had been up against boxes so it was not possible to have been stood on and the removals van had to mount several kerbs as they took the narrowest and most difficult route to the new home so advised i thought it may have cracked on route. I was adament the damage could not have been caused by me regardless of his suggestion.

He said he needed to look up how much a replacement stand would cost and several weeks later (bearing in mind i have paid my invoice for the job so he was clearly in no rush) he came back to me and gave me a few options.

1. To replace with LG would cost £146 which means he would have to claim on his insurance and i would have to fill in a bunch of forms etc.
2. He could get a generic none branded stand which will fit on any TV as long as i can mount it with a bracket. (i can as it originally came with a bracket)
3. A full TV entertainment stand which the TV clips on to again unbranded.

I advised that whilst it is possible for the unbranded stands to clip on i would prefer a like for like replacement as the damage is their fault I would like the same quality replacement as the one they broke, i advised i am happy to fill in any for they need to certify the damage and provide further photos.

I then got an email back with the actual insurance claim form attached which i was instructed to fill in and then i was also advised I would be reimbursed.

I queried this as I did not expect to have to go and buy the part myself and claim the money back. As you can imagine i do not have a spare £146 lying about to go and buy the part regardless of being able to claim it back, in addition should I even be expected to fill in insurance claims for them? Surely if it is their insurance THEY would be filling in the claim form and THEY should be paying for the part.

I feel like they are trying to skirt paying anything and are passing the hassle of it all to me. Are they allowed to do this?

HELP!

steampowered

Life happens. Personally I'd just accept the unbranded bracket/stand.

pramsay13

I think they've been fair offering to reimburse you for damage that may or may not have been caused by them.
It would be ideal if they could source the part, buy it for you, and come and fit it but I think they've offered you a reasonable solution that you should accept.

davidmcn

Seems odd that their insurance policy has an excess lower than £146.

PassingOutInTheParade

They seem to have offered several reasonable remedies.

Any insurance claim would involve the aggrieved party completing paperwork; I can't see what the issue is.
Inconvenient maybe, but that's how life is, especially for a homeowner.

roweyfraggle

Sunny_Intervals wrote: »

I can't answer your main question, but as an aside: if you genuinely don't have £146, how are you going to cope if something important breaks or you have some other kind of emergency? It's really important to have some kind of buffer in place.

I DO have a buffer but I do not count a damaged TV stand as an "emergency" not one that i am willing to dive into my savings for.

My main point is why should i be left out of pocket for any amount of time when I did not cause the damage? I waited 6 weeks for them to send me a form, how long will it take to get a cheque??