PIP assessment - off to a flying start

m1ckr1ck

I got a date last week for my dla-pip assessment. It was due to fall on the last day of my holiday, so I called them and asked for a postponement. I also asked for a change from an assessment centre to a home visit, as the centre is in Belfast City centre and I would have difficulties making my way there. I was offered another date for a home visit, which would fall on the first day of my holiday. So I was told, no problem we'll organise another date and the letter should be waiting when I get home. Which it was. Except its for an assessment centre again. So I rang them and asked for the appointment to be changed to a home visit. This was refused as I am only allowed one cancellation. I argued that it isn't a cancellation, just a change of venue. But no, it would still require a cancellation. They say there is on street parking outside the assessment centre, but a mid-afternoon appointment in any city centre guarantees an almost zero chance of getting a parking space anywhere close to the centre.



So it looks like my relationship with the mighty Capita has gotten off to a flying start. I have no doubt now that, as my main disability is severe mobility related, managing to even make it to the assessment centre will result in my application being turned down.

m1ckr1ck

Sunny_Intervals wrote: »

If you need a home visit, I'd try calling them again, explaining that you were supposed to have a home visit as you did on x date, but they've accidentally booked you into the assessment centre, and keep your fingers crossed that you're talking to someone sensible this time.

Yeah I did specifically ask for a home visit the first time I contacted them, and the lad I spoke to said it wouldn't be a problem. But its Capita we're dealing with here, not some ridiculous, sensible, forward thinking crowd.