EON increasing my monthly DD from £51 to £131

chrisw99

Ah, maybe mine is a little high

https://ibb.co/b5SeFU

Orange line is the profile for a 3 bed semi, so seems we are double the average....
(but then for an average to be an average, you need people well under and people well over...)

Gawd knows what happened in October

jonbey

matelodave wrote: »

Why haven't you been checking your on-line account and querying why the readings haven't been used for billing. As other have sad, never accept an estimated reading, get it corrected.

If you check you account yourself regularly then you should be aware that your DD isn't covering your consumption or that your billing has gone awry.

Try being a bit more proactive in future to avoid getting into a similar situation.

Why? Because I assumed that the energy company would do this! A bit daft that customers are expected to monitor their energy usage and the direct debits that are set by companies to see if they match. They don't make it easy either, had to get the calculator out and find their kwh daily and unit rates to see how much I was actually using compared to what I was paying. Plan daft that their system does not alert this to customers.


Will be moving to a supplier that manages accounts a little more logically.

Robin9

jonbey wrote: »

Why? Because I assumed that the energy company would do this! A bit daft that customers are expected to monitor their energy usage and the direct debits that are set by companies to see if they match. They don't make it easy either, had to get the calculator out and find their kwh daily and unit rates to see how much I was actually using compared to what I was paying. Plan daft that their system does not alert this to customers.


Will be moving to a supplier that manages accounts a little more logically.

Dig your head in the sand if you want but you will end up in just the same mess as you are now.

My approach is that as i'm spending over £1000 on my gas and electric its worth 5 mins a month reading my meter and putting the details on line and reading emails and statements when they are produced. You think differently.

System

jonbey wrote: »

Why? Because I assumed that the energy company would do this! A bit daft that customers are expected to monitor their energy usage and the direct debits that are set by companies to see if they match. They don't make it easy either, had to get the calculator out and find their kwh daily and unit rates to see how much I was actually using compared to what I was paying. Plan daft that their system does not alert this to customers.


Will be moving to a supplier that manages accounts a little more logically.

Invest in Meters (99p on the IOS App). Add your tariff details and a couple of readings and it will calculate what your next bill will be, or should have been. Unless consumers agree to a smart meter or provide frequent meter readings, energy company usage estimates are at best nothing more than a guess. The margin for error reduces the longer a family has lived in a property (provided that there isn't a material change in circumstances like a baby or the fitting of PV solar).

Former_E.ON_Company_Representative:_Malc

jonbey wrote: »

Hi Malc

I just entered a meter reading, and the balance increased to £250.
It now says "We can't take your meter readings
As your statement is being produced we can't take any meter readings until it's ready." and I cannot get any details...

What is frustrating is that I have been giving meter readings, and the debit of £51 a month has remained. Why didn't the DD get increased as soon as it was evident I was using more? It's been over a year.

jonbey wrote: »

Found my meter reading history. Eon have not used my meter readings for billing for a year. Now they've put the prices up, I have to play catch up ... great, thanks.

Date Reading Source Register Bill Date
13/09/2018 43743 Customer Day / Rate 1 Not used for billing
04/06/2018 42450 Customer Day / Rate 1 Not used for billing
22/02/2018 41028 Customer Day / Rate 1 Not used for billing
20/11/2017 39655 Customer Day / Rate 1
20/11/2017
03/09/2017 38521 Estimated Day / Rate 1
03/09/2017
18/08/2017 38420 Customer Day / Rate 1
18/08/2017

jonbey wrote: »

OK, my balance is now reading as
Account balance: £249.26

If I pay this off now, I will be free to transfer to another supplier? Will get a dual fuel deal. Bulb looks OK, renewable energy.

Any bulb fans here?

Hello jonbey and many thanks for coming offline and emailing me. I've replied this afternoon and hope the information is useful.

As I mentioned, we have a website glitch. The message saying readings 'not used for billing' on online accounts doesn't always mean they've not been used. Best to check on the bills themselves to see if we've used individual readings for billing.

Let me know if you need any more information jonbey as happy to help and have a good weekend.

Malc