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Cancelling a DFS sofa purchased online

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  • Any news on what happened to the order im in a similar ppsition
  • born_again
    born_again Posts: 20,491 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Given this is a 16 month old thread. & the OP never came back, Last activity: 10-09-2018 3:42 PM

    I think it's fair to say "We will never know"
    Life in the slow lane
  • Shleeford said:
    Any news on what happened to the order im in a similar ppsition
    Did you manage to sort anything yourself? Many thanks
  • photome
    photome Posts: 16,669 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Bake Off Boss!
    Shleeford said:
    Any news on what happened to the order im in a similar ppsition
    Did you manage to sort anything yourself? Many thanks
    shleeford hasnt logged on since Jan , unlikley they will return
  • Andyjp1
    Andyjp1 Posts: 75 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Im in a position where I’ve seen a corner sofa which we want, but have yet to move into our new home.
    the sofa we currently have just won’t fit or work in the new living room so we intend to sell our current one.

    now I have two issues:- if the house falls
    through and I’ve paid the full amount where do I stand? Can I get a refund?
    It takes upto 10 weeks to make these sofas due to demand, I don’t want to wait weeks and weeks for a sofa!
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,701 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Andyjp1 said:
    Im in a position where I’ve seen a corner sofa which we want, but have yet to move into our new home.
    the sofa we currently have just won’t fit or work in the new living room so we intend to sell our current one.

    now I have two issues:- if the house falls
    through and I’ve paid the full amount where do I stand? Can I get a refund?
    It takes upto 10 weeks to make these sofas due to demand, I don’t want to wait weeks and weeks for a sofa!
    In your situation I'd wait until you have moved in or at least exchanged.  I'm sure you could survive on the current sofa.  When you say it won't fit, do you mean it literally won't fit or that it just can't go exactly where you'd like it to go?  If the former, then borrow or get a temporary sofa off freecycle or similar to tide you over.  Or even garden chairs for a few weeks if needs be.  There's simply no point committing to an expensive item that you can't be sure you'll need when a house move, like everything else at the moment, might be delayed and you might be stuck in a contract you can't get out of.

    Act on what you know.  At the moment, you don't know you're moving.
  • Andyjp1
    Andyjp1 Posts: 75 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Andyjp1 said:
    Im in a position where I’ve seen a corner sofa which we want, but have yet to move into our new home.
    the sofa we currently have just won’t fit or work in the new living room so we intend to sell our current one.

    now I have two issues:- if the house falls
    through and I’ve paid the full amount where do I stand? Can I get a refund?
    It takes upto 10 weeks to make these sofas due to demand, I don’t want to wait weeks and weeks for a sofa!
    In your situation I'd wait until you have moved in or at least exchanged.  I'm sure you could survive on the current sofa.  When you say it won't fit, do you mean it literally won't fit or that it just can't go exactly where you'd like it to go?  If the former, then borrow or get a temporary sofa off freecycle or similar to tide you over.  Or even garden chairs for a few weeks if needs be.  There's simply no point committing to an expensive item that you can't be sure you'll need when a house move, like everything else at the moment, might be delayed and you might be stuck in a contract you can't get out of.

    Act on what you know.  At the moment, you don't know you're moving.

    Wise words. Thank you, it will fit to an extent, but not what we want, won’t look right, but I guess we can have it until we need to order.
    Thanks again 


    Andyjp1 said:
    Im in a position where I’ve seen a corner sofa which we want, but have yet to move into our new home.
    the sofa we currently have just won’t fit or work in the new living room so we intend to sell our current one.

    now I have two issues:- if the house falls
    through and I’ve paid the full amount where do I stand? Can I get a refund?
    It takes upto 10 weeks to make these sofas due to demand, I don’t want to wait weeks and weeks for a sofa!
    In your situation I'd wait until you have moved in or at least exchanged.  I'm sure you could survive on the current sofa.  When you say it won't fit, do you mean it literally won't fit or that it just can't go exactly where you'd like it to go?  If the former, then borrow or get a temporary sofa off freecycle or similar to tide you over.  Or even garden chairs for a few weeks if needs be.  There's simply no point committing to an expensive item that you can't be sure you'll need when a house move, like everything else at the moment, might be delayed and you might be stuck in a contract you can't get out of.

    Act on what you know.  At the moment, you don't know you're moving.
    Wise words. Thank you, it will fit to an extent, but not what we want, won’t look right, but I guess we can have it until we need to order.
    Thanks again 
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