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Received a charge but not paid it yet
miggy410
Posts: 21 Forumite
My nephew has received a charge but hasn't paid it yet, he made an honest mistake having been mislead he thought he had set up a DD to cover payment, but the company sent him a letter telling him but he didn't read it properly and assumed everything was ok. Should he pay it?
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Comments
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I did write them a letter explaining that there had been a mix up and that the fault was due to my nephew not reading correctly a letter from them saying that a DD could not be set up as they did not have the correct information. However root cause was theirs as he was told it was set up. Eventually received a letter asking to contact their customer services who informed him that as a gesture of goodwill they would waive the fee on this occassion.:j One happy nephew. Didn't invite me for a beer tho' :beer:0
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