Lowell account closed

jonesMUFCforever

It might depend on whether Lowells owned the debt or whether they were acting on behalf of Lloyds.
Can't see Lloyds now deciding to chase £1 payments.

Weybridge78

jonesMUFCforever wrote: »

It might depend on whether Lowells owned the debt or whether they were acting on behalf of Lloyds.
Can't see Lloyds now deciding to chase £1 payments.

They bought it from Lloyds and owned it, not managing it on their behalf.

Willing2Learn wrote: »

The letter is pretty clear in meaning. They have said they have made the decision to no longer pursue the balance, and that the account is now closed...Phone them to confirm if you have any doubt...

What I meant was whether my relative should call Lowell to ask if it is being sold on to another DCA.

DCFC79 wrote: »

You said he was on a self managed dmp with step change, if hes a self managed dmp then how are step change involved ?

They aren't involved. I just thought I would mention it in the OP to paint a more complete picture.

Willing2Learn

I think the letter is pretty clear in meaning (I'm going by the text you submitted in your opening post). If your relative needs to contact Lowell for reassurance over the precise meaning, then that is what they should do

Weybridge78

Willing2Learn wrote: »

I think the letter is pretty clear in meaning (I'm going by the text you submitted in your opening post). If your relative needs to contact Lowell for reassurance over the precise meaning, then that is what they should do

Thanks - I will pass this on.

Weybridge78

Just to update everyone. Lowell has confirmed that the balance on the account is £0 and the online account also shows this. They confirmed will not be selling anything on to anyone and that they took a decision as a business to write off the debt on account of the medical issues.