Refurbished Argos item faulty

Zandoni

Missing screws can cause the screen to break, but it will be very hard to prove.


I know you shouldn't have to, but you could easily replace the screen yourself, they are not too expensive.

Zandoni

Fosterdog wrote: »

I've heard of and seen screens cracking from screws being too tight but never heard of it happening from a missing screw, how exactly is it physically possible for something not there causing a screen to crack?

Also a lot of laptops use the same casing for several different models so can have additional screw holes that would be used if different components are fitted, do you know for certain that the screw holes were even supposed to be in use for your model?

You say nobody was near it but do you have pets? You wouldn't believe how often I've dealt with cracked screens caused by pet cats and dogs, maybe a dog that plays with a ball that could have bounced on the screen while you were in the other room, or wagged their tail against it, or a cat that may have swatted at the screen. Actually you don't even say you were alone so even possibly kids? Most kids would deny doing something like that but kids do lie.

Right now you don't actually have proof that it is not user damage so there's nothing the retailer has to do for you. Probably cheaper, easier, and quicker to claim off your contents insurance if you have accidental damage cover.

It's not really possible to break a screen with tight screws they are just securing the screen on a thin tin bracket. Missing screws however would allow the screen to flex during normal laptop movement. The crack could appear at any time not always when it's being moved.