»

Just realised I’ve paid twice for my car insurance - hit by auto-renewal

New Post Advanced Search

Coronavirus: The latest from MSE


The MSE team is working extremely hard to keep the info we have about your travel rights, cancellation rights, sick pay (and more) up to date.
The official MSE guides: NEW MSE Coronavirus Guides

NEWSFLASH 31/3
RESCUE FLIGHTS FOR STRANDED BRITS * SCHOOL MEALS VOUCHERS * BRIGHTHOUSE COLLAPSES

Just realised I’ve paid twice for my car insurance - hit by auto-renewal

edited 30 November -1 at 1:00AM in Insurance & Life Assurance
7 replies 1.4K views
BengangoolyBengangooly Forumite
5 posts
edited 30 November -1 at 1:00AM in Insurance & Life Assurance
Just received two emails from insurers to renew and realised I paid for one by auto-renewal last year. Gone through my emails and I did receive an email last year about it but must’ve missed it. They didn’t send me an email after with new documents etc which I think is a bit sneaky - especially for something costing £740 - but I should’ve caught it. I’ve emailed the insurer, Elephant, asking for a refund as I have proof I was already insured - anyone have any idea whether I’m likely to be succesful? Of course I should’ve seen the hundreds of pounds taken out of my account but I closed the account around that time and didn’t pick up on it.

Replies

  • HasbeenHasbeen Forumite
    2K posts
    Tenth Anniversary 1,000 Posts Name Dropper
    ✭✭✭
    Just received two emails from insurers to renew and realised I paid for one by auto-renewal last year. Gone through my emails and I did receive an email last year about it but must’ve missed it. They didn’t send me an email after with new documents etc which I think is a bit sneaky - especially for something costing £740 - but I should’ve caught it. I’ve emailed the insurer, Elephant, asking for a refund as I have proof I was already insured - anyone have any idea whether I’m likely to be succesful? Of course I should’ve seen the hundreds of pounds taken out of my account but I closed the account around that time and didn’t pick up on it.

    Have you put in

    Full name
    Date of birth
    Post code
    Policy / reference number


    They are likely to refund you as a goodwill gesture. But I believe there is no requirement for them to do so.

    As for them being sneaky? probably not if your first policy was on line. The renewal would alter that online and it would be up to you to log in check print out as required?
  • dunstonhdunstonh Forumite
    100.3K posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    ✭✭✭✭✭✭
    They didn’t send me an email after with new documents etc which I think is a bit sneaky - especially for something costing £740 -
    Most documents are not contained in the email. They are on the insurers online portal for you to download. So, not sneaky.
    I’ve emailed the insurer, Elephant, asking for a refund as I have proof I was already insured - anyone have any idea whether I’m likely to be succesful?

    Normally the insurers will agree between them who is refunding minus an admin charge.
    Of course I should’ve seen the hundreds of pounds taken out of my account

    And the fact you were told it would auto-renew if you did nothing. Its not hidden in some small text away at the end.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • You don’t think some of this is intentiaonal? Like the way energy providers shift people on to the most expensive tariff after their deal runs out? Not trying to stir controversy, just interested whether you genuinely think that?
  • edited 9 September 2018 at 8:32PM
    ZorilloZorillo Forumite
    708 posts
    500 Posts Second Anniversary
    ✭✭
    edited 9 September 2018 at 8:32PM
    Of course it's intentional, auto-renewal wasn't invented by accident.

    It's up to you to tell them you don't want to renew, it's not difficult.

    But if you're the sort of person that forgets to tell your insurer not to auto renew, you might find yourself very grateful in the event you forget to arrange alternative cover! I know that's not what has happened here, but I would think auto renewal rescued many people from a driving without insurance conviction.
  • dunstonhdunstonh Forumite
    100.3K posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    ✭✭✭✭✭✭
    You don’t think some of this is intentiaonal?

    Of course, it is intentional. it lowers costs and as most consumers renew with the same provider, it reduces admin for them.

    However, they are not hiding the fact it is auto-renewal. There is a standard that means it must be contained in the main renewal letter telling you what to do next if you do or do not wish to renew.

    The only people that tend to get caught out by it are those that do not read the renewal letter. If you don't read your letters, then you are pretty much open to missing all sorts of things in life.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • I’m actually a pretty money savvy guy - I don’t think I am ‘prone to missing all sorts of things in life.’ Anyway, they’ve agreed to refund so all is fine - thanks for your comments.
  • HasbeenHasbeen Forumite
    2K posts
    Tenth Anniversary 1,000 Posts Name Dropper
    ✭✭✭
    I’m actually a pretty money savvy guy - I don’t think I am ‘prone to missing all sorts of things in life.’ Anyway, they’ve agreed to refund so all is fine - thanks for your comments.

    LOL, thank god I am not as money savvy as you. I would not miss an extra £740 being taken from my bank:)
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support