Virgin Media powerline extender Password

Martin85

I am trying to set up both our I pad and Samsung Tablets to receive the internet on our Virgin Media powerline extender. When I enter the password on the hub it comes up with a message "Unable to join the network Virgin Media_EXT Dismiss.What password should I be using to connect to the extender where will I find it. Both the Ipad and Tablet will connect to the hub but only when we take it into the room where it is located. That is why we want them to connect to Powerline extender. Help please

arciere

How did you set up the powerline adaptors? What model is it? Is it a powerline adaptor or is a WiFi range extender?

Martin85

It came with our new V6 box. it is a Netgear Powerline. When which switch onto the settings on the IPad and Tablet in shows the options of connections, one being the Virgin Media-Ext. That is what we are trying to connect .Our Television is in another room from the hub nd hat is why we were sent the nNectgear Powerline. One close to the hub and the other in the room where the TV is located.

arciere

Is the one close to the Hub actually connected to the hub (with the cable)?
Also, since the SSID is different (the name of the network), it could be that it is using a password different than the one for the main WiFi.
What about the lights on the adaptors? There are normally 3, are they all lit?