Complaining on Facebook?

Plantation7

Made a complaint about a Company on FB however, they responded by putting all of my past complaints about other companies on the reply for all to see and making it public saying i'm a fake.
I think this is wrong but they are doing it until i delete my negative review, how do i delete or stop them doing this.

spadoosh

Complain about it.

Undervalued

Plantation7 wrote: »

Made a complaint about a Company on FB however, they responded by putting all of my past complaints about other companies on the reply for all to see and making it public saying i'm a fake.
I think this is wrong but they are doing it until i delete my negative review, how do i delete or stop them doing this.

I know nothing about Facebook's rules or procedures but I fail to understand why you think it is "wrong" in a more general sense.

If you post something on a public platform surely it is inevitable that people will be able to quote or link to it? You don't get to choose which quotes or links are "allowed" and which convey the "wrong" impression.

In the early days of personal computers and long before the internet someone famously said "a computer is like an unlocked filing cabinet with a built in photocopier". Still applies today but now includes a world wide broadcast system too!

AndyPix

Plantation7 wrote: »

all of my past complaints about other companies on the reply for all to see and making it public saying i'm a fake. .

Sounds like you are a seriel complainer - and FB think that rivals are paying you to complain about companies.
Why not just vote with your feet and leave FB ?

Gleeful

I think people are misunderstanding your post.

While the company are free to do and say whatever they wish to in their response to you, their behaviour is unprofessional, terrible social media management and is presumably an attempt at bribing you into removing your review.

I would make a complaint through a different channel (email or phone) about your treatment.

Don't remove the review, it sounds like it is entirely justified!

spadoosh

Gleeful wrote: »

I think people are misunderstanding your post.

While the company are free to do and say whatever they wish to in their response to you, their behaviour is unprofessional, terrible social media management and is presumably an attempt at bribing you into removing your review.

I would make a complaint through a different channel (email or phone) about your treatment.

Don't remove the review, it sounds like it is entirely justified!

See i wsa leaning towards the unprofessional behaviour being entirely justified.

Its bit of a risk for a company isnt it? Lets say you saw it youd think bad company more so than just a bad review.

For a business to get in a tit for tat discussion with someone complaining i cant help but think there must be something in what theyre saying.

If someone took all the complaints ive ever made (4) to companies and published them, they would look pretty stupid. My complaints where pretty legitimate, one was faulty goods and they took an age sorting it out, one was missing goods simply drawing attention to the fact my chips had been missed off my drive through order. People would be like well yeh theyre genuine complaints. If your publishing for everyone else to see, ive got to think theyre mickey mouse complaints otheriwse youre just making yourself look stupid, which judging by the OP wanting to have them stopped, theyre not.

I think its just a case of they chose the wrong battle and are being schooled.