Switch still in progress 3 months later

Hairsy

I am having similar problems to others with the dreadful Economy Energy.

Unfortunately, my MSE Cheap Energy Club account is saying I still have my switch TO Economy Energy still in progress, despite it having happened 3 months ago.

Has anyone else experienced this and does anyone know whether there is a way that the switch can be marked as completed in MSE Cheap Energy Club? I can then use the Club to arrange a change of provider. I suspect I could arrange to change provider myself but I really appreciate how the Club works.

Thank you

Dave

System

Asked the same question almost 3 years ago - was supplier was changed manually by MSE Roxanne who said:


"Thanks for the feedback on this idea - feedback from our users is really important to us and we will definitely consider how this might work.
If we do end up developing this, we’ll try get in touch to let you know when it goes live.
Thanks
MSE Roxanne".


Still no way to DIY, apparently.

Neil_Jones

There's a "contact us" email on the Help page:

https://clubs.moneysavingexpert.com/cheapenergyclub/faq wrote:

You can contact us directly by emailing energyclub@moneysavingexpert.com with your account details, and we’ll remove the switch.