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Help with return of deposit

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Comments

  • Comms69
    Comms69 Posts: 14,229 Forumite
    10,000 Posts Third Anniversary Name Dropper
    Thanks - i assumed they would owe the fee for inspection etc however the cleaning is what is making my blood boil. I have spoken to the scheme and they did protect the deposit so the lead tenant will be formally requesting the cleaning money back and providing before and after pictures etc. They will give the LA ten days and then will raise a dispute with the scheme if they don't comply.
    They did sign to say they accepted the inspection fee though i personally doubt an inspection took place after seeing the state the flat was in when they moved in, but that's only a guess and maybe completely wrong.
    Why??? Just do it, it's what it's there for!
  • They have given the LA ten days as that's what the scheme people have told them to do, as they had never formally (in writing) asked for the deposit back - it was all done over the phone. The scheme will open a dispute if we request it - once the ten days have elapsed and it's not resolved to their satisfaction.
  • Comms69
    Comms69 Posts: 14,229 Forumite
    10,000 Posts Third Anniversary Name Dropper
    They have given the LA ten days as that's what the scheme people have told them to do, as they had never formally (in writing) asked for the deposit back - it was all done over the phone. The scheme will open a dispute if we request it - once the ten days have elapsed and it's not resolved to their satisfaction.

    The scheme are incorrect; you can claim 1 second after handing keys back
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