changing energy co

Josquin

Hello


I think it is high time i changed electricity company, or I think I should as we are constantly told to to save anything. i haven't changed for some years now...



I have just checked with the MSE comparison energy club.


Ok i have looked at the list of companies produced that could save me some money on leccy bills, however,


they have terrible ratings- from 21% to 40 odd % unsatisfactory and there are even investigations by ofgem mentioned.




The companies that look OK only save me £20 or £30 per year.




is this a common situation?


Are there any success stories out there anyone?




cheers Josquin

Brewer20

You need to input your actual usage if you haven't already done that when doing a comparison site check. Some comparison sites have a default setting, inputting your actual 12 month usage from readings with you current supplier will give you a more accurate idea and price pm when searching for a new deal/supplier.


Try Bulb or Igloo for gas/electric. I know Bulb have come out tops (or near to it) for price and CS. It was Bulb or Igloo for me when switching, Igloo won my customer and so far so good.
I couldn't save that much as I watch my usage and the £ss but in switching from Npower to Igloo still saved around £9 pm currently through Npowers inability to offer me a better deal when asked, so their loss.

Smodlet

Perhaps you need to decide what matters more to you, OP; saving money or good customer service. Realistically, how much time do you intend to spend in contact with your energy supplier?

Bear in mind Bulb have only one tariff, it is variable and prices are increasing. Fixed all the way for me. To each, their own.

Robin9

Josquin - can you post the kwh figures you have been using please.

matelodave

When it comes to Customer Service all the supplier has to do is bill you correctly. You can help that process by sending readings once a month and checking your on-line account to make sure that it's correct and get it corrected immediately if it's not.

I guess most people that have problems with customer service are those who don't bother to keep on top of their bills, payments and accounts and then have to try and get them sorted out.

Only you can decide whether it's worth paying extra for energy just in case it all goes wrong, however that said even the most expensive companies can make the biggest mistakes so it''s a gamble.

IMO go for the cheapest

Smodlet

What matelodave said. If there is ever a problem, and the gods know I have had loads with my supplier, you deal with it by talking to them politely but firmly while ensuring they know you will not be fobbed off. If they give you a further problem, the industry is regulated so you follow procedure. If that does not work, you go over their heads to the next level of management, etc, etc, until you have to threaten them with the Ombudsman (what a pathetic joke they are)

If you can't come out of all of that with at least a bit of a credit on your account, you're not trying, imho.

Josquin

Hi Robin9


Each kWh is 21.00p daytime, 7p night.


Annual consumption - 1500 kWh daytime, night 400.



Cheers Josquin

Robin9

Assuming a standing charge of 25p a day your bill is about £455.

On this tariff E7 (only 21% use ) is a bad deal and is costing you about £70 ie your bill could be under £400

There are plenty of choices out there that can save you over £100

Put your figures into a comparison site, play around with E7 or not. (some E7 tariffs can be a good option)

macman

Your usage figures are incredibly low unless you have gas CH and hot water-in which case E7 is probably the wrong tariff for you.

Josquin

Thanks you for your replies.


I will certainly start to look carefully at the options.
If I find anything good i will report back


Cheers
Josquin