EE phone call charges

sobeitjedi

Hi.

I have recently switched to EE for my fibre broadband and telephony services.

We don't use the landline that much and there were only 4 calls on the most recent bill, but the charges seem extortionate. For example, a 33 minute phone call on a Sunday afternoon to a UK landline residential number has cost £4.80 - can that be right?

iniltous

Quite possibly, if you don't have some sort of call plan, then individual calls can be expensive , calls are charged for in 2 parts , a connection charge and then price per minute, BT include weekend calls on their basic line rental , but other providers will have their own pricing structure , and if your EE plan doesn't include any inclusive calls then they could charge something like 14p a minute with a connection charge of 18p, you would need to check their tarriffs to be sure.

TadleyBaggie

Sounds about right, EE have a 21p connection charge and then charge 13.5p a minute at weekends.

https://ee.co.uk/content/dam/ee-help/Help-PDFs/home-broadband/EE-Home-Price-Guide.pdf

Also note that the time is rounded up, so if the call is 33 minutes and 10 seconds, then this is charged as 34 minutes. So:

21 + (34 x 13.5) = 480

A weekend inclusive call plan would only cost an extra £2.00 per month.

AndyPK

It's the modern costs.


EE do a landline call plan for ONLY £4 a month. So that would have worked out cheaper than that call alone.


If you want calls to mobiles too, it would be £8 (rather than 4)

Ian011

As the non-inclusive call rates are set at extortionate levels, if you make more than about one hour of weekday daytime calls per month, it is cheaper to get an unlimited anytime call plan. You can then make as many calls as you like (to numbers starting 01, 02 and 03, and often also to numbers starting 071 to 075 and 077 to 079) without incurring further charges.

mnbvcxz

I'm afraid that with mobile phones the market opportunity for competing on cheap landline calls has disappeared. If you are one of the dinosaurs that fall between no calls but not enough to justify a call package you get gouged.

Solutions?
Don't make any landline calls, use a cheap mobile. But hard to stop someone absentmindedly picking up a phone and dialling which can quickly become expensive.

Use 18185 and save a bit but again people have to remember to use the prefix.

There used to be cheaper prefix autodialers but the market has gone and if there is a cheap, simple and elegant solution then I haven't found it. Just fiddly VoIP boxes for a price.

Of course people who make no landline calls get cheap internet deals overall. So some silver lining so long as you are one of those people...