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Advice required - House sale prevented by ground rent management company Ladybrook Securites

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Hi,

I'm selling my old terraced house (built 1887),

My solicitor asked me to get a receipt from the ground rent company, Ladybrook securities, who happen to take over the ground rent management in 2005, to show I am not in arrears with the ground rent payments.

Ladybrook Securites are very hard to contact as they have no email or phone number, just an address, so dealing with them is a very slow process.

Ladybrook Securities
10 Maritime Avenue
Southampton
SO40 4AW

I made contact with them via letter for my paid ground rent payments (they wanted £24 fee) . They co-operated fine and provided the receipt.

6 weeks later and out-of-the-blue on the day of completion of my house sale, my solicitor gets a letter from Ladybrook Securities saying I’ve breached the terms of the lease because I’ve not asked for permission to change the windows and the internal bathroom.

My solicitor says the original lease document (which is very old) has no rules regarding windows and bathroom and permission is only required to externally extend the property (which hasn’t happened.)

My solicitor sent Ladybrook Securities a letter requesting this on the 20th August 2018. No reply from Ladybrook, so a chasing letter has been sent this week 03 Sept 2018.

Unfortunately the buyers solicitor is insisting on a letter from Ladybrook to confirm there has been no breach before completing the purchase.
If they don't respond I will lose the sale and unsure how I can ever sell it??

The solicitor also says a ‘covenant indemnity policy’ cannot be taken out now because contact has already been made by Ladybrook regarding a breach of the lease.

The solicitor seems clueless how to resolve this if they do not get contact from Ladybrook. They just said they do conveyancing and would need a different solicitor.

How do I move forward? How can I force Ladybrook Securities to respond to say they have made a mistake and there is no breach.

It seems I am not alone with having issues with this company, there are many others complaining about them these forums.

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