My rights to return Mk2 Qashqai

Eastender

Hello Folks,
Bought a used Mk2 Qashqai from a Nissan dealer about two weeks ago. It's a 1.2 Xtronic 2015 model with 40K miles.

The car drove fine in nearby dealer's roads but when driving back to my neighborhoods uneven roads, I hear cabin rattles from Driver side passenger dashboard. The dealer agreed to investigate and yesterday when I took the car back, they could not resolve it and wanted to have car again but this for a day for them to check thoroughly.

Upon coming back from the dealer, I noticed the car did not pick up speed in dual carriageway driving when you press the accelerator. I was really worried and stressed. Don't understand what the problem is, as the gas pedal sometimes fails to generate power and becomes noisy. Wrote an e-mail to the dealer today about the problem.

I am worried that I might go over the 30 day period and get less right to reject the car. I knew the Qashqai has poor reliability but this one comes with a year's Nissan warranty and the wife loves the interior and the looks.

Brummie85

I have a Mk2 QQ myself and It is also in need of a another trip to Nissan for repair. Oil leak. 4 - 6 weeks to get it booked in with courtesy car. Absolutely ludicrous, but apparently most Nissan dealers are in the same boat. They simply don't have the capacity to do the work quickly and provide cars to everyone that needs it.

It gave me the engine management light the day I bought it and the problem turned out to be a faulty rear 02 sensor. £60 part and 90mins to do - but Nissan had my car for 2 weeks.

Nissan dealer also told me it would take 2 weeks to book in for new tyres and then gave me two massively different prices on the same tyres and firing/tracking.

I actually also have a rattle somewhere in my dash - that will be looked at whilst they sort the leak from the timing belt cover. The warranty support is leaving me a bit cold really.

I can forgive the car for it's problems, but the aftercare's falling well short really.

I would say that for the size, a 1.2 Auto is pretty much underpowered to start with. The engine is on the small side for what it's being asked to move and then most autos aren't know for being smart about working in harmony with the engine and speed/conditions.. Have you not had much time with it on dual carriages/motorways or are you confident that the performance is weaker then when you got the car.

If you are having that many doubts about the QQ reliability and suitability now, you really do need to think about how wise keeping it is. Get them to check out the rattle and to diagnose the lack of power if you are sure it's down on where it should be.

But don't be shy about looking at another car and sending it back whilst you easily can. It sounds like you only looked at the QQ and said yes to one.

I'll give you a clue. The Mazda CX5 is a lovely thing. The only reasons I didn't buy one was because I couldn't get a dealer to part with the spec I wanted for the right money (none of them budged at all on their asking prices). When I visited my local Mazda franchise (a convenient 25 mile trip..) I pretty much hated the salesman and the thought of having to do a 50 mile journey every time I wanted them to service or repair it under warranty...no thanks.

AndyMc.....

A leak from the timing belt cover?

AdrianC

Eastender wrote: »

Upon coming back from the dealer, I noticed the car did not pick up speed in dual carriageway driving when you press the accelerator. I was really worried and stressed. Don't understand what the problem is, as the gas pedal sometimes fails to generate power and becomes noisy.

It's trying to pick up speed.

debtdebt

It’s a 1.2 with a tad over 100bhp. It’s not going to be very powerful is it.

Stoke

AndyMc..... wrote: »

A leak from the timing belt cover?

Can only assume it's a mistype.

Eastender

Brummie85 wrote: »

I have a Mk2 QQ myself and It is also in need of a another trip to Nissan for repair. Oil leak. 4 - 6 weeks to get it booked in with courtesy car. Absolutely ludicrous, but apparently most Nissan dealers are in the same boat. They simply don't have the capacity to do the work quickly and provide cars to everyone that needs it.

It gave me the engine management light the day I bought it and the problem turned out to be a faulty rear 02 sensor. £60 part and 90mins to do - but Nissan had my car for 2 weeks.

Nissan dealer also told me it would take 2 weeks to book in for new tyres and then gave me two massively different prices on the same tyres and firing/tracking.

I actually also have a rattle somewhere in my dash - that will be looked at whilst they sort the leak from the timing belt cover. The warranty support is leaving me a bit cold really.

I can forgive the car for it's problems, but the aftercare's falling well short really.

I would say that for the size, a 1.2 Auto is pretty much underpowered to start with. The engine is on the small side for what it's being asked to move and then most autos aren't know for being smart about working in harmony with the engine and speed/conditions.. Have you not had much time with it on dual carriages/motorways or are you confident that the performance is weaker then when you got the car.

If you are having that many doubts about the QQ reliability and suitability now, you really do need to think about how wise keeping it is. Get them to check out the rattle and to diagnose the lack of power if you are sure it's down on where it should be.

But don't be shy about looking at another car and sending it back whilst you easily can. It sounds like you only looked at the QQ and said yes to one.

I'll give you a clue. The Mazda CX5 is a lovely thing. The only reasons I didn't buy one was because I couldn't get a dealer to part with the spec I wanted for the right money (none of them budged at all on their asking prices). When I visited my local Mazda franchise (a convenient 25 mile trip..) I pretty much hated the salesman and the thought of having to do a 50 mile journey every time I wanted them to service or repair it under warranty...no thanks.

The dealer is about 70 miles from me, as initial rattle investigation had to be done there, as local Nissan dealer would charge me. I did notice the change in lack of acceleration on the way back, which wasn't there before as I had collected the car from them and drove back home and did not have this problem.

If I reject the car, the dealer would challenge it and don't think it'll a be simple process. It will cost them heavily as there would be 1 more additional owner. The wife wants to keep it for a year and then change it, as we never had an SUV before. I did think of getting Hyundai Tucson Mk2 but petrol model is rare on used market.

After 30 days, I get less rights I gather?

AdrianC

Eastender wrote: »

The dealer is about 70 miles from me

That was part of your buying decision.

I did notice the change in lack of acceleration on the way back, which wasn't there before as I had collected the car from them and drove back home and did not have this problem.

Then it's entirely possible something has just been dislodged - a wiring plug or a vac pipe.

Eastender

The reason I bought it 70 miles away, was the price and the spec, which is the top spec model.

davidwood681

Eastender wrote: »

The reason I bought it 70 miles away, was the price and the spec, which is the top spec model.

Great, but what AdrianC was pointing out is that was your choice so you shouldn't complain about the dealer being 70 miles away now there's a problem

unholyangel

(6)If the consumer requests or agrees to the repair or replacement of goods, the period mentioned in subsection (3) or (4) stops running for the length of the waiting period.

(7)If goods supplied by the trader in response to that request or agreement do not conform to the contract, the time limit for exercising the short-term right to reject is then either—
(a)7 days after the waiting period ends, or
(b)if later, the original time limit for exercising that right, extended by the waiting period.

(8)The waiting period—
(a)begins with the day the consumer requests or agrees to the repair or replacement of the goods, and
(b)ends with the day on which the consumer receives goods supplied by the trader in response to the request or agreement.

http://www.legislation.gov.uk/ukpga/2015/15/section/22/enacted

So if you've reported the issue and asked them to repair, the 30 days stops running until they supply the goods back telling you they're fixed, at which point you'll have the remainder of the 30 days or 7 days (whichever is longer) to reject again.

If the trader havent supplied repaired goods back to you then the 30 days should still be stopped.

Separate from the short term right to reject there is also the final right to reject if, after 1 attempt at repairing or replacing the goods, the goods still fail to conform (or if they're unable to enact a repair/replacement without causing significant inconvenience/do so within a reasonable time).