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Flat leaking for 4 months: Ombudsman?
buel10
Posts: 470 Forumite
Hello all.
A friend of mine told me today that the association he rents his accommodation from has had water leaks since April and even though they provided him with alternative accommodation 8 weeks ago, he has not been allowed in to collect his belongings which are still there and ruined by damp.
My question is is there an ombudsman or some sort or similar that he can complain to? Or should he just go straight to the top / M.D.?
The association is here:
http://www.guinnesspartnership.com/about-us/what-we-do/
A friend of mine told me today that the association he rents his accommodation from has had water leaks since April and even though they provided him with alternative accommodation 8 weeks ago, he has not been allowed in to collect his belongings which are still there and ruined by damp.
My question is is there an ombudsman or some sort or similar that he can complain to? Or should he just go straight to the top / M.D.?
The association is here:
http://www.guinnesspartnership.com/about-us/what-we-do/
0
Comments
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More information needed.
* what kind of leak?
* what action being taken?
* why not allowed access?
* what relevant correspondence between landlord & tenant?
* what claims for damages (eg to personal belongings) submitted? When & how?
* what response?
Have you read the 'legal & governance' pages on their website?0 -
More information to follow.
In the meantime, is there an ombudsman?0 -
Housing Ombudsman
Looks like Guinness maybe are covered by them. You can check
But - has he been through Guinesses complaints procedure?
Like most ombudsmen they expect you to do that before contacting them
https://www.housing-ombudsman.org.uk/residents/understand-complaints-process/0 -
Thank you so very much!!0
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Surely belongings "ruined by damp" should be covered by his household contents insurance policy? If he doesn't have insurance, I'm not sure this is the HA's problem/fault...0
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Unless they're only ruined because the HA refused access to retrieve them.ReadingTim wrote: »Surely belongings "ruined by damp" should be covered by his household contents insurance policy? If he doesn't have insurance, I'm not sure this is the HA's problem/fault...0 -
Unless there was a safety issue with access.ThePants999 wrote: »Unless they're only ruined because the HA refused access to retrieve them.0 -
Why would an ombudsman be the solution to this? It's either small claims or no claims...0
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Unless there was a safety issue with access.
Which of course there will be!
No sensible commercial organisation is likely to foot the bill for damage to possessions - this is what contents insurance is designed for. At best they might cover your policy excess, plus perhaps a little to reflect an increased premium the following year. But if the OP doesn't have insurance, I suspect the HA won't be very sympathetic. Nor will be the ombudsman.0 -
Hello all.
A friend of mine told me today that the association he rents his accommodation from has had water leaks since April and even though they provided him with alternative accommodation 8 weeks ago, he has not been allowed in to collect his belongings which are still there and ruined by damp.
My question is is there an ombudsman or some sort or similar that he can complain to? Or should he just go straight to the top / M.D.?
The association is here:
http://www.guinnesspartnership.com/about-us/what-we-do/
Why bother collecting his belongings if they are already ruined?It's nothing , not nothink.0
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