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BT Advice needed please.
ShakeyRed
Posts: 6 Forumite
in Phones & TV
On the 27 May 2017, I agreed to a new contract with BT for 18 Months which included Line rental, Broadband and Free BT Sports.
The contract was agreed as part resolution to a complaint I had which was handled via Resolver. My contract end date is November 2018.
On 14 June 2018 all my services stopped and as I had had no communication from BT I called to report a fault on my line. The fault was registered and acknowledged by BT. Later that day I had two emails from BT, one asking me to return my kit and the other saying "Your BT service is ending sorry to see you go". This second email had all my contact details except the incorrect mailing address. This was my old house I left twelve years ago.
I phoned the number on the email in the section that read
"If you don't want to miss out on these exclusive benefits, just call us on 0800 800 150 as soon as you can. The sooner you call us the easier it is to change things." I was told by the lady that everything would return to normal in 24 hours.
Anyway to try and cut a long story short, BT have been nothing but obstructive in returning my services, in fact they said the only way they can resume full service is if I enter another 12, 18 or 24-month contract and have refused to refund the money spent on data.
So I took, what I thought was an open and shut case to the Ombudsman but they have found no fault with BT and have blamed both Openreach & NowTV for slamming my account.
Has anyone experienced this behavior from a company in the past and the lack of help, my opinion, from the Ombudsman? If so, what have you done about it?
The contract was agreed as part resolution to a complaint I had which was handled via Resolver. My contract end date is November 2018.
On 14 June 2018 all my services stopped and as I had had no communication from BT I called to report a fault on my line. The fault was registered and acknowledged by BT. Later that day I had two emails from BT, one asking me to return my kit and the other saying "Your BT service is ending sorry to see you go". This second email had all my contact details except the incorrect mailing address. This was my old house I left twelve years ago.
I phoned the number on the email in the section that read
"If you don't want to miss out on these exclusive benefits, just call us on 0800 800 150 as soon as you can. The sooner you call us the easier it is to change things." I was told by the lady that everything would return to normal in 24 hours.
Anyway to try and cut a long story short, BT have been nothing but obstructive in returning my services, in fact they said the only way they can resume full service is if I enter another 12, 18 or 24-month contract and have refused to refund the money spent on data.
So I took, what I thought was an open and shut case to the Ombudsman but they have found no fault with BT and have blamed both Openreach & NowTV for slamming my account.
Has anyone experienced this behavior from a company in the past and the lack of help, my opinion, from the Ombudsman? If so, what have you done about it?
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