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Amazon New Day Credit Card
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Willing2Learn wrote: »Complaint upheld. They agree the wording is incorrect and needs to be changed. I didn't ask for any compensation, but they offered me £15 to reflect the time taken out of my day to report their error.
What wording needs changed?0 -
On the website, when logged into the Amazon/New Day account manager, selecting amend or view direct debit payments. The wording is wrong for minimum contractual payments and instead advises me that I have selected "contractual minimum payment plus an optional recommended extra payment". That wording is incorrect and is not an accurate reflection of what has been agreed between customer (me) and New Day / Amazon. All I've agreed to is the 'contractual minimum payment'. But there is no option for 'contractual minimum payment' on that dialog menu screen.I work within the voluntary sector, supporting vulnerable people to rebuild their lives.
I love my job
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