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SOFOLOGY - Misleading website , 30% fee to change or cancel an order - Now refusing to cancel order
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Also, they still made the sofa (it suddenly appeared in their "Pre-Configured" section with a delivery date matching what mine would of been) and sold it for full price to some poor soul. So they made £500 from me for doing nothing..
In which case you could raise a MCOL claim against them as they have incurred no losses, therefore what they charged you was a penalty?0 -
The order was cancelled. They said there is a 40 hour period hour after the 48 hour period in which it can be cancelled. They tried telling me multiple times before that I could no cancel but I wasn’t taking no for an answer. Lost the deposit but thankfully it’s sorted and lesson learnt!0
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